Customer Service Representative (Client Services Coordinator)
- Expired: over a month ago. Applications are no longer accepted.
A Day in the Life
As a Client Services Coordinator, you will play an important part in performing all functions related to the processing of orders and receipts through the facilities to meet client expectations acting as a primary liaison. You’ll be working with products from some awesome clients that are heavily involved in the active lifestyle.
All About You
What You’ll Bring to the Role:
Excellent technical capabilities with proficiency to learn internal and external software systems
Excellent communication and interpersonal skills
Ability to multitask and prioritize duties, follow through assignments with a minimum of direction, and be extremely detail oriented
Experience in continuous improvement tools/methodologies to drive customer fulfillment, quality, efficiency and safety
Ability to work under pressure, be flexible and adapt to changing priorities.
Trustworthy and moral character (we use pre-employment background & drug tests)
The Must Haves:
Experience in a warehouse or transportation environment in administration, coordinator, clerk, or dispatching role a plus
An understanding of Microsoft Office applications, specifically Outlook
Must have physical ability to carry out essential job functions, including but not limited to, sitting for long periods of time, occasionally walking and standing, climbing ladders/stairs, and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc. when stepping into the warehouse
Things You Will be Doing
Acts as the liaison between the clients and NRI operations by communicating and monitoring client priorities
Manages client relationships by effectively handling all client interactions, including higher level troubleshooting issues and collaborating with other departments
Coordinates flow of inventory with Inventory Team and VAS (Value Added Services)
Ensures client SLA’s are communicated to the operations team
Following NRI safety rules, safety procedures, security protocol and standard operating procedures (SOP)
Keeps work and storage areas in a safe, clean, and tidy condition at all times.
Performs other duties as requested
Staff purchase program – wear the brands you love!
Staff benefits plan – choose the benefits that are right for you!
Flexible and fun work environment – work hard and play hard!
Internal opportunities – we believe in growing our own!
NRI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
NRI USA LLCWhy Work Here?
NRI is a stable and growing 3PL that offers employment longevity, professional enhancement, and promotes from within.
NRI is a specialist in providing in providing North American logistics services to apparel, footwear, equipment and accessories manufacturers in the outdoor, action sports, fashion and lifestyle industries. We are champions in both wholesale and ecommerce fulfillment. At NRI a high level of service is a MUST, while providing an enjoyable and freedom-centric workplace to our team members. Both the Client and our team member experience is very important to us! We fundamentally believe that one’s mindset establishes the foundation for success in our environment and look for people that live by and embrace a winning attitude with a propensity for action.
2325 Newlins Mill RdEaston, CA