Customer Service Representative (Client Services Coordinator)

A Day in the Life

As a Client Services Coordinator, you will play an important part in performing all functions related to the processing of orders and receipts through the facilities to meet client expectations acting as a primary liaison. You’ll be working with products from some awesome clients that are heavily involved in the active lifestyle.

All About You

What You’ll Bring to the Role:

• Excellent technical capabilities with proficiency to learn internal and external software systems

• Excellent communication and interpersonal skills

• Ability to multitask and prioritize duties, follow through assignments with a minimum of direction, and be extremely detail oriented

• Experience in continuous improvement tools/methodologies to drive customer fulfillment, quality, efficiency and safety

• Ability to work under pressure, be flexible and adapt to changing priorities.

• Trustworthy and moral character (we use pre-employment background & drug tests)

The Must Haves:

• Experience in a warehouse or transportation environment in administration, coordinator, clerk, or dispatching role a plus

• An understanding of Microsoft Office applications, specifically Outlook

• Must have physical ability to carry out essential job functions, including but not limited to, sitting for long periods of time, occasionally walking and standing, climbing ladders/stairs, and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc. when stepping into the warehouse

Things You Will be Doing

• Acts as the liaison between the clients and NRI operations by communicating and monitoring client priorities

• Manages client relationships by effectively handling all client interactions, including higher level troubleshooting issues and collaborating with other departments

• Coordinates flow of inventory with Inventory Team and VAS (Value Added Services)

• Ensures client SLA’s are communicated to the operations team

• Following NRI safety rules, safety procedures, security protocol and standard operating procedures (SOP)

• Keeps work and storage areas in a safe, clean, and tidy condition at all times.

• Performs other duties as requested

Perks

• Staff purchase program – wear the brands you love!

• Staff benefits plan – choose the benefits that are right for you!

• Flexible and fun work environment – work hard and play hard!

• Internal opportunities – we believe in growing our own!

NRI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.