Program Manager I - PHMI Quality Improvement

Under the direction of the Director of Quality, Health Equity and Innovation, the Program Manager (PM), PHMI/Quality Improvement (QI) will function as the point person (working within the NEVHC core team to lead the PHMI efforts. The PM PHMI/QI will be responsible to provide quarterly data submission as defined in the PHMI measurement set, engage in building the foundational components of the PHMI, work with assigned practice coach and subject matter experts, conduct implementation assessments and build an implementation action plan.

The Program Manager I PHIM/Quality Improvement, in collaboration with the core team will actively engage in the learning collaborative, training, and competency and will focus on the identified gap areas within the implementation plan.

The PM PHMI/QI will be responsible for writing the progress summary reports, and progress in gaps identified and goals set within the implementation action plan in the foundational competencies and/or at least one populations of focus. The PM PHMI/QI will lead implementation work towards set goals for improvement from baseline and work collaboratively to spread PHMI work in up to 3 sites. The PM PHMI/QI will also work to develop a spread and sustainability plan.

This is accomplished by continually monitoring (PHMI measuring set) and improving the excellence of patient care and organizational operations.

Reports to: Associate Director of Quality Improvement

Qualifications:

1. Minimally Bachelor's degree in Health Education or /related field. Master's degree in Public Health is preferred.

2. At least one year's experience in quality improvement activities or health education programs.

3. Must possess excellent organizational skills, project management skills, and experience with (Information Technology) IT and Quality Improvement Projects.

4. Thorough working knowledge of business English, spelling, punctuation, and contemporary general office practices and procedures.

5. Math skills sufficient to prepare spreadsheets and run charts,

6. Excellent leadership skills.

7. Must possess strong Computer skills in Microsoft Office programs (Word, Excel, etc.), electronic health record systems, and database systems.

8. Effective verbal and written communication skills to communicate clearly and effectively with patients and others.

9. Very effective oral and written communications skills including public speaking experience.

10. Effective work organization skills.

11. Ability to work effectively as a team player.

12. Ability to be flexible and work in a changing environment.

13. Sensitivity to the different cultures represented among members and staff.

14. Demonstrated ability to listen and communicate with others in a professional and caring manner including sensitivity with individuals from diverse cultures and lifestyles.

15. Demonstrated ability to set priorities for tasks to work effectively in spite of interruptions and under minimal supervision. Self-starter, reliable and dependable.

16. Demonstrated proficiency with the electronic health record database within three months of attending training session(s).

17. Fluency in English (speak, read and write).

18. Fluency in Spanish (speak, translate, read and write) preferred.

19. Ability to solve problems and make routine recommendations.

20. Ability to maintain absolute confidentiality about health care and other patient/client information.

21. Current California driver's license, appropriate insurance coverage and a driving record acceptable to the NEVHC's insurance carrier (if required to drive on the job).

Northeast Valley Health Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Northeast Valley Health Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.