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Service & Operations Support

NLS Landscape Management & Design Hillsboro, OR

  • Posted: 7 days ago
  • Full-Time
Job Description
Position: Service & Operations Support Location: Hillsboro, OR
Job Id: 803 # of Openings: 1
Service & Operations Support
Location:Hillsboro, Oregon
Summary:Serve as first point of contact for client inquiries and requests, and track issues to resolution. Provide general administrative duties in support of an outstanding client service experience
Primary Duties:
Promptly and professional answer client customer service line
Determine nature of client requests, enter into CRM, assign to appropriate department/manager, and track to completion
Regular and timely follow up on client requests with operations
Create and send seasonal proposals to clients
Accurately prepare bids for common, straightforward landscape value added services
Analyze reports and job data for discrepancies or issues and share findings with ROM
Process and review accepted work orders for accuracy of billing and description information into CRM and accounting system
Manage client portal activity for in and out of contract services
Other duties as assigned
High School diploma or equivalent
BA in Business Administration or 2-4 years related work experience
Prior experience in the landscape/nursery industry and/or project estimation experience a plus
Strong internal and external customer service
Ability to demonstrate a positive professional demeanor and contribute to a culture of excellence
Effective oral and written communication
Demonstrated ability to timely and proactively follow up on and resolve problems
Proven track record of very high attention to detail and organization
Proven ability to work within time constraints with limited supervision
Ability to prioritize work load and change direction quickly depending on deadlines
Basic to intermediate understanding of the Microsoft Office Suite, SalesForce or similar CRM programs

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NLS Landscape Management & Design


Hillsboro, OR



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