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Call Center Analyst - Bilingual

NIS Solutions Beltsville, MD
  • Posted: 26 days ago
  • $41,000 to $47,000 Annually
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Answer incoming calls and faxes

  • Respond to all telephonic and written inquiries
  • Respond to inquiries from Third Party Tracers
  • Refer inquiries, referrals, and messages requiring further action to appropriate offices by email at least twice daily in the morning and afternoon.

Outgoing calls

  • Complete outbound calls that include callbacks to customers, lenders, and Third-Party Tracers from retrieved calls on the after hours voice mail box and referrals that require additional information.
  • Contact customers on receivable cases to set up payment plans to repay Mortgage Insurance Premiums (MIP) refunds.
  • Contact the homeowner for additional information, documents, check tracer, and to provide assistance with completing and locating documentation.

Document Review

  • Perform an initial review of received Forms and additional documentation

NIS Solutions

Why Work Here?

Family oriented, competitive, cares about their employees

Address

Beltsville, MD
USA

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