Medical Front/Back Office Representative

Well established Institute in Newport Beach invites you to join our team as Front/Back Office Representative. This exciting full-time opportunity offers learning and growth within the company for a caring professional who would like to develop their skills and knowledge in healthcare while making a difference in patients’ lives. Please note that this is not a Medical Assistant position.

Positive attitude, self-motivation, and a desire for personal growth is a requirement for this position. This is a fast-pace office.

Daily responsibilities include (but are not limited to):

Customer Service

• Greet incoming patients and visitors
• Check patients out, schedule follow up appointments
• Answer phones and guide patients
• Assist in back office procedures in making sure rooms are clean, inventory stocked and to check on patient when needed.

Flexibility

• Coordinate with front office staff for timely care of patients
• Cross-train and help with front office, scheduling, medical records and phones as needed
• Participate in various projects and/or complete other tasks as assigned by management
• Team player ready to help with anything needed

Organization Skills

• Data entry
• Maintaining patient files
• Clean/ maintain patient exam rooms and stock supplies
• Ability to multi-task and prioritize

Communication Skills

• Effectively communicate with practice staff and patients on a regular basis
• Provide strong customer service in handling customer's inquiries regarding insurance coverage.
• Document and update customer records based on phone interactions via database.
• Take and relay accurate messages
• Problem solving and assisting with various tasks
• Sell alternative payment plans when insurance is not covered.
• Assist in department's general administrative reporting duties.
• Manage both outbound and inbound phone calls.

Qualifications

Education and Experience:

• Minimum education equivalent to a 4-year high school diploma or GED (NO RECENT GRADUATES)
• This in an entry-level position
• Medical office experience a plus
• Customer service experience a plus
• Insurance knowledge a plus

Skills and Abilities:

• Quick learner/ Self-starter/ Able to work independently and approach tasks with a positive attitude
• Strong customer service skills
• Strong computer skills
• Typing 45 wpm or higher
• Strong attention to detail
• Must be able to work in a fast-paced environment with ability to prioritize, multi-task and think on your feet
• Strong ability to identify, analyze, and solve problems
• Must be punctual and reliable
• eClinical and/or TIMS knowledge a plus