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Medical Front/Back Office Representative

Newport Beach, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Well established Institute in Newport Beach invites you to join our team as Front/Back Office Representative. This exciting full-time opportunity offers learning and growth within the company for a caring professional who would like to develop their skills and knowledge in healthcare while making a difference in patients’ lives. Please note that this is not a Medical Assistant position.

Positive attitude, self-motivation, and a desire for personal growth is a requirement for this position. This is a fast-pace office.

Daily responsibilities include (but are not limited to):

Customer Service

  • Greet incoming patients and visitors
  • Check patients out, schedule follow up appointments
  • Answer phones and guide patients
  • Assist in back office procedures in making sure rooms are clean, inventory stocked and to check on patient when needed.


  • Coordinate with front office staff for timely care of patients
  • Cross-train and help with front office, scheduling, medical records and phones as needed
  • Participate in various projects and/or complete other tasks as assigned by management
  • Team player ready to help with anything needed

Organization Skills

  • Data entry
  • Maintaining patient files
  • Clean/ maintain patient exam rooms and stock supplies
  • Ability to multi-task and prioritize

Communication Skills

  • Effectively communicate with practice staff and patients on a regular basis
  • Provide strong customer service in handling customer's inquiries regarding insurance coverage.
  • Document and update customer records based on phone interactions via database.
  • Take and relay accurate messages
  • Problem solving and assisting with various tasks
  • Sell alternative payment plans when insurance is not covered.
  • Assist in department's general administrative reporting duties.
  • Manage both outbound and inbound phone calls.


Education and Experience:

  • Minimum education equivalent to a 4-year high school diploma or GED (NO RECENT GRADUATES)
  • This in an entry-level position
  • Medical office experience a plus
  • Customer service experience a plus
  • Insurance knowledge a plus

Skills and Abilities:

  • Quick learner/ Self-starter/ Able to work independently and approach tasks with a positive attitude
  • Strong customer service skills
  • Strong computer skills
  • Typing 45 wpm or higher
  • Strong attention to detail
  • Must be able to work in a fast-paced environment with ability to prioritize, multi-task and think on your feet
  • Strong ability to identify, analyze, and solve problems
  • Must be punctual and reliable
  • eClinical and/or TIMS knowledge a plus
Company Description
Newport-Mesa Audiology Balance & Ear Institute is one of the country’s leading practices for the research, diagnosis, treatment and rehabilitation of patients with vestibular dysfunction – the primary cause of dizziness, vertigo and balance disorders. We also offer a full spectrum of solutions to enhance your hearing health, including adult and pediatric hearing loss evaluation, advanced hearing devices and tinnitus treatment. We are proud to have served our patients and their families since 1977.
Our Doctors of Audiology are highly-skilled specialists using evidence-based approaches and the most advanced medical technology to clearly assess your needs, and customize your care. Their expertise centers on a passion for accurate vestibular diagnosis and full rehabilitation. Restoring patient wellness is our priority. Our mission is transparent: To help our patients permanently resolve their hearing, dizziness or balance disorder. And our goal is focused: to restore our patients to the activity level they had prior to the onset of their illness, trouble or trauma. We have great, competitive benefits and believe in a collaborative work environment.



Newport Beach, CA