SUPERVISOR

Position Overview

Oversees the dining room functions of staff to ensure members and guests have a pleasant and memorable dining experience throughout the property. Monitors setup, maintenance, cleanliness and safety of dining areas. Supervises and trains the Dining Room Staff to Club standards of excellence.

Essential Duties & Responsibilities:

• Ensure the guest experience is pleasant in regard to atmosphere, service and quality of food and beverage products by adhering to the club/performance standards
• Assists Manager to ensure appropriate staffing is available for lunch and dinner service
• Assigns side work to individuals for opening and closings of dining areas
• Ensure all employees are in proper uniform and execute their job according to performance standards
• Assist with recruitment of year round and seasonal staff.
• Troubleshoots and resolves guest complaints in a courteous and professional manner
• Ensures quests are attended to in a prompt, efficient and personalized manner
• Acts as liaison between wait staff and the kitchen staff to ensure timely and appropriate communications
• Assists in coordinating special functions with the Manager/Director
• Works with staff on conducting pre-shift meetings to review specials, menu changes, house counts, etc..
• Incorporates safe work practices in job performance.
• Performs other such other duties as may be assigned by the Company at its discretion from time to time

Knowledge, Skills, and Abilities

• High level of independent judgment and ability to make decisions quickly
• Critical thinking skills.
• Highly organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline-driven environment.
• Wine knowledge is preferred

Credentials and Experience

• College degree with emphasis on hotel, restaurant or relevant adequate experience preferred or 2 years’ experience in an upscale resort.
• Previous point of sales experience
• Knowledgeable of Microsoft Office application experience including Word, Excel and Outlook