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Customer Service Rep.

NEW BRANCH LLC Canton, MI
  • Posted: over a month ago
  • $12 to $13 Hourly
  • Full-Time
  • Benefits: Medical, 401k

Job brief

In the position of Customer Service Rep. you will be responsible for providing support to ensure efficient operation of the office. You will support managers and employees through a variety of tasks related to organization and communication. You will communicate via phone and email ensuring that all administration tasks are completed accurately and delivered with high quality and in a timely manner.

Required Skills

· Responds to incoming phone calls, faxes and emails in a friendly, professional, and standardized method.

· Communicates effectively with customers to maintain positive relationships.

· Requires problem solving skills utilizing company provided guidelines.

· Handles order research and maintenance (eta’s, shortages, damages, cancel requests, delivery issues, etc.).

· Processes order/data entry.

· Assists customers with returns.

· Performs light MS Excel reporting tasks.

· Performs other related duties as assigned.

Required Experience

· Previous customer service/call center and (or) data entry experience preferred.

· Typing skills are required.

· Computer proficiency with MS Office (Word, Excel, and Outlook) are required. Experience with the Internet and warehouse management systems is helpful.

· Ideal candidate will be highly detail-oriented, possess a positive attitude, and have excellent communication skills.

· Must be willing to work in a challenging, fast-paced environment.

· Must be flexible to work a different shift when necessary.

NEW BRANCH LLC

Why Work Here?

Room for growth, great work environment.

Address

Canton, MI
Canton, MI
USA

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