Skip to Main Content
← Back to Jobs

Tactical Remote Engineer Tier 1 (Help Desk)

NETGAIN TECHNOLOGIES LLC Lexington ,KY
  • Posted: over a month ago
  • Full-Time
  • Benefits: dental, life_insurance, medical, vision, 401k
Job Description

TRE Help Desk Tier 1 (Lexington KY)

 

NetGain Technologies is seeking qualified candidates for Full-Time Employment on our Tactical Remote Engineering Team and Helpdesk to sit in our Lexington, KY office. The Tactical Remote Engineer (TRE) is a very high-profile position with the primary responsibilities of providing remote services to NetGain Technologies managed service clients. The position requires the use of excellent coordination and communication skills. The Tactical Remote Engineer is responsible for clear and consistent communications with NetGain Technologies personnel and NetGain Technologies client contacts.

 

Qualifications

We are looking for applicants who have 2+ years of experience with:

  • Technical end user troubleshooting and support
  • Excellent client satisfaction ove the phone
  • Professional communication
  • Windows Server (current and older versions)
  • Exchange (current and older versions)
  • Basic Networking
  • Group Policy/Active Directory
  • End User Support (Windows XP/Vista/7, Printing, Microsoft Office 2003/2007/2010) (MCSE Desktop Tech a PLUS
  • *Certifications are not required, but are preferred*

 

WHAT’S IN IT FOR ME?

  • Health, Dental, Vision Insurance
  • Disability Insurance
  • Life Insurance
  • Open Paid Time Off
  • 401K Matching
  • Paid Certification Training
  • Business Casual Attire
  • LAN Parties
  • Team Building (camping, Breakout Games)
  • Monetary Tenure Recognition
  • Community Involvement / Career Development Day
  • Annual Employee Appreciation Day
  • Fresh Fruit and Health Snacks
  • Free Professional Employee Counseling
  • Peer to Peer Awards
  • Flexible work space options

 

Professional Overview

  • In business since 1984
  • Family owned business with an excess of 135 associates
  • Large regional business with 6 locations across the Southeast Region
  • Ranked as a top MSP in the World by MSP Mentor
  • Member of 35B association; offerings services throughout the US
  • Professionally managed using Best in Class metrics and procedures
Company Description
Since 1984, NetGain Technologies has been a leading provider of IT services and solutions. Our managed IT services are ranked among the best in the world by MSPmentor and CRN. With a multi-state regional footprint and a three-decade pedigree, we’ve helped thousands of unique clients thrive by leveraging our best-in-class services and solutions.

- Serving the region since 1984, 7 offices in 6 states with national capabilities
- 100% NetGain employed, U.S. based network operations center staffed 24x7x365
- Staffed by a team of more than 150, with 100 engineers holding more than 300 technical certifications
- Distinguished as a SOC 2, Type II certified company
- Ranked by MSPmentor as a top 100 managed services provider since 2008
- Named one of the best places to work in Kentucky since 2015
- Supporting the systems and networks of 11,000 computer users

NETGAIN TECHNOLOGIES LLC

Why Work Here?

Family-first environment that allows employees to be challenged and grow throughout the company!

Since 1984, NetGain Technologies has been a leading provider of IT services and solutions. Our managed IT services are ranked among the best in the world by MSPmentor and CRN. With a multi-state regional footprint and a three-decade pedigree, we’ve helped thousands of unique clients thrive by leveraging our best-in-class services and solutions. - Serving the region since 1984, 7 offices in 6 states with national capabilities - 100% NetGain employed, U.S. based network operations center staffed 24x7x365 - Staffed by a team of more than 150, with 100 engineers holding more than 300 technical certifications - Distinguished as a SOC 2, Type II certified company - Ranked by MSPmentor as a top 100 managed services provider since 2008 - Named one of the best places to work in Kentucky since 2015 - Supporting the systems and networks of 11,000 computer users

Address

Lexington, KY
USA

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.