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NACA Counselor

Washington, DC
  • Posted: over a month ago
  • Full-Time
Job Description: NACA COUNSELOR COMPENSATION: $50,000 to $100,000+ (including substantial production incentives) FLSA: Non-Exempt LOCATION: NACA Offices Nationwide CONTACT: or 617-250-6222 ext. 1221 BENEFITS: Comprehensive package: single/family health, vision, dental, 401(k) and more WEBSITE: NACA NACA is the country’s preeminent non-profit homeownership and advocacy organization with over two million Members through over forty-five offices nationwide. Over the past thirty years NACA has established a track record that has earned both the respect and fear from others in the lending industry. NACA stands out in the following areas: 1) It is the most effective organization in the country in providing affordable homeownership; 2) It is the place to work to fight for economic justice for those dedicated and willing to work hard; and 3) It provides unprecedented opportunities for staff to do well financially by doing good. Started in 1988, NACA has won campaigns against some of the country’s most powerful companies and individuals that engaged in predatory and discriminatory lending. NACA’s success is a result of its aggressive, confrontational advocacy and state-of-the-art systems and operations. The purchase program provides comprehensive counseling as HUD’s largest housing counseling agency (through its Neighborhood Stabilization Corporation subsidiary) with access to NACA’s Best in America mortgage: no down payment, no closing costs, no requirement for perfect credit and always at a below-market, fixed interest rate. NACA has over $15 billion in mortgage commitments from the country’s largest lenders to support this program. Through its HomeSave program for homeowners with an unaffordable mortgage, NACA is also the most effective in providing affordable solutions and has done so for over 250,000 at-risk homeowners nationwide. Built on this track record of success, NACA is undertaking rapid expansion across the country with the hiring of many additional staff nationwide. NACA continues its aggressive advocacy in fighting for economic justice for low- to moderate-income people and communities. In addition to affordable homeownership, NACA takes on economic justice issues such as student debt, tax equity, income inequality, environmental and other issues. Employees at NACA have a tremendous impact on the communities and the Members they serve. For more information about NACA, its history and programs, visit NACA COUNSELOR A NACA Counselor (“Counselor”) can be either a Housing Counselor (“HC”) or Mortgage Counselor (“MC”). The expectation is that a Counselor would begin their employment at NACA as a HC. Within one-month s/he would need to become HUD Certified and in less than six months become licensed as a Mortgage Loan Originator through the National Mortgage Licensing System – an MC. The MC compensation should be significantly higher than a HC. NACA provides and/or pays the costs of classes, certification, licensing, and continuing education requirements, consistent with NACA policy and current regulations. NACA is the only job in the counseling and mortgage industry where an employee can provide many low and moderate-income borrowers and those locked out of affordable homeownership with an incredible mortgage while also earning considerable income. The NACA mortgage and homeownership program are so superior that they require minimal marketing efforts. NACA provides an instant pipeline of homebuyers without the need to generate leads which allows the Counselor to be dedicated to helping NACA’s Members take control of their finances and prepare them for homeownership with NACA’s Best in America Mortgage. Essential Functions: A Counselor manages her/his own pipeline of Members to provide comprehensive, individual housing and budgeting counseling services in a local NACA office or by video conferencing to Members in NACA’s Purchase Program. The Counselor helps homebuyers overcome the roadblocks that prevent them from qualifying for a mortgage and purchasing a home. S/he ensures effective and timely communication, explains requirements, requests necessary documents, and determines readiness for homeownership and an affordable mortgage payment for each Member. The Counselor also works with the Member to address and improve their financial management. Additional counseling is provided to homeowners with an unaffordable mortgage through NACA’s HomeSave program. The Counselor utilizes NACA’s state-of-the-art content management software called NACA-Lynx that enables paperless housing counseling and mortgage processing. The Counselor works with Members to be pre-approved for the NACA Mortgage or other mortgages (“NACA Qualification”). This requires full documentation based on NACA’s policies and procedures. For some Members, this can be achieved quickly while for others it may take several months or more. The Counselor qualifies the Member for the NACA Mortgage using NACA’s character based and compensating factor underwriting policies. A NACA Underwriter reviews the Counselor’s determination to make the final decision on whether the Member should be NACA Qualified or requires additional counseling or documentation. The Counselor maintains a professional demeanor and provides outstanding customer service at all times. The Counselor educates the Member on her/his next steps at each stage of the process and utilizes problem solving skills and excellent budget guidance. S/he must be able to work independently with Members. The Counselor must manage their time effectively so that they complete effective counseling sessions within specified time limits and in an accurate manner. Counselors should prioritize ready Members and effectively manage their pipeline and scheduled calendars. HC’s only work with Members through NACA Qualification, while MC’s are the primary point of contact through closing. On a day to day basis, the specific job responsibilities of a Counselor include the following: • Provide Members with clear direction for a path towards homeownership and improve their financial management. • Work with NACA’s software to accurately complete documentation and data entry for efficient and paperless qualification. • Write narrative analyses and action plans to document next steps after each counseling session. • Qualify Members by reviewing payment history, liabilities and other credit information. • Work with Members to develop an affordable budget and address budget issues through comprehensive financial counseling • Work with Members defining a plan to save minimum required funds to make the home purchase. • Work with the Member to calculate a monthly cash flow surplus to demonstrate that the Member can afford a higher mortgage payment over the long term. • Examine and process documents, addressing issues as needed. • Determine readiness for homeownership based on NACA’s Qualification Criteria: eligibility, readiness, affordability, funds and compliance. • Determine a maximum affordable mortgage payment and purchase price. • Address NACA Qualification conditions (if any) within 48 hours. • Educate the Member about alternative mortgage products or solutions for Member to feel comfortable with their mortgage decision. Mortgage Origination & Processing (limited to MC): Only the MC can assist a Member in securing a NACA mortgage or engage in other mortgage origination activities regarding a mortgage application for a specific property. The responsibilities of the MC in addition to those identified above in the Essential Functions include the following: • During Member’s housing search stay in contact to maintain their NACA Qualification. • Assist Members during their housing search to purchase within their affordability. • Provide property specific letters. • Review and process Member’s application for NACA Credit Access (i.e. verification that the property and Member meets the underwriting criteria). • Submit Member’s mortgage application. • Address lender conditions. • Assists the Member through closing as appropriate to facilitate the mortgage process. Advocacy in support of NACA’s Mission: Employment with NACA requires ongoing participation in NACA’s advocacy, outreach, community organizing, and other activities as determined by NACA. Counselors need to support and actively promote the organization’s philosophy, tactics and advocacy. Such participation in and support of NACA’s aggressive advocacy campaigns and other activities is important in achieving NACA’s mission of advocating for economic justice and expanding NACA’s Best in America Mortgage and homeownership program. While these activities may impact Performance Pay compensation, they are an important part of a Counselor’s job and are crucial for NACA’s continued success and for meeting NACA’s mission. Other Activities and Requirements: • Present Home Buyer Workshops. • Assist in outreach activities focused on low- and moderate-income communities, churches and job sites. • Engage in regular trainings • Other duties as assigned. • Regular and punctual attendance is required. PERFORMANCE REQUIREMENTS: The Counselor is required to NACA Qualify a minimum of 8 Members per month, perform between 15 and 20 counseling sessions per week, and submit bank applications within 10 days of an executed P&S Contract (MCs only). NACA, at its sole discretion, may adjust such requirements or add requirements for an individual Counselor(s) or more broadly. A Counselor’s fundamental responsibility in meeting the above metrics and her/his job requirements is to provide comprehensive counseling that improves a Member’s financial management. This consists of the following: accurate monthly budget with documented expenses, increased savings, decreased debt, improved payment history, on-time rental payments, or stopping over drafts. These are some of the basics of good counseling that NACA provide



Washington, DC
20012 USA




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