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Technical Service Specialist

NCMIC Group, Inc. Clive, IA
  • Expired: 29 days ago. Applications are no longer accepted.

Following established guidelines, responds to telephone inquiries concerning support, systems status and network connectivity. Documents and may resolve basic problems regarding business applications and hardware/software. Records inquiries and may direct request to appropriate area/individual within IS and follows up to ensure client satisfaction. Escalates problems to senior staff when solution is unclear.

Essential Functions:

Performs routine daily tasks with detailed instruction associated with operations of the computer environment. Documents and communicates outcomes of tasks. Performs PC setup and deployment. Responsible for Help Desk calls and emails. Coordinates new employee IS training.

Maintains and updates system policy and procedure manuals based on input from managers or senior members of the team.

Coordinates and updates disaster recovery documentation. Coordinates meetings, gathers input and facilitates updates to documentation and publishing documents within the environment.

Enters invoices into accounting system in support of the IS budget and accounts payable processes. Orders required hardware and peripherals as needed.

May participate in activities supporting audits. May develop documentation, gathers information from IS individuals/business areas, and coordinate with external resources.

Performs other duties as assigned


Education: Associate degree in business administration, computer science, management information systems or related industry designations

Experience: 2 or more years related network experience

Skills: Excellent customer service, problem solving, written and verbal communication skills, detail oriented, have ability to multi-task, ability to work with all levels of employees, and be a team player with strong interpersonal skills and adaptability. Proficient with Microsoft Windows, Microsoft Office, and basic PC hardware troubleshooting skills.

NCMIC Group, Inc.

Overview For over 70 years, NCMIC Group, a national insurance and finance leader, has valued and celebrated innovation, integrity and loyalty among our employees, clients and community. Culture: The minute you walk into the NCMIC Group building, you're going to know that something a little different happens here. The space is open and bright with sunlight. There are plenty of team meeting areas, a workout room and a buzz of energy. There are committees working on charitable activities, workflow improvement and planning social and wellness activities. NCMIC employees enjoy their co-workers, their responsibilities and their work environment. We recognize that satisfied employees are committed employees. Our employees have the tools and resources they need to perform their jobs and fulfill their career goals. But we also want to make coming to work a source of pleasure and pride. You'll enjoy our commitment to work/family balance, regular business update meetings and NCMIC Group celebrations. The fact that we enjoy our jobs and are committed to our customers has undoubtedly played a significant role in the development and success of NCMIC Group. Our employees and our customer focus are the most important assets we have in building and maintaining NCMIC Group's culture. Benefits: NCMIC Group offers a competitive, comprehensive benefit package designed to provide our employees with security and protection, and to fit their individual needs. Employees are eligible for insurance benefits the first of the month following their start date and must work at least 30 hours per week. There are four levels of coverage available for Medical, Dental and Vision Insurance: Employee, Employee Plus One Adult, Employee Plus Child(ren) and Family. The following is a summary of the benefits offered: *Medical Insurance *Dental Insurance *Vision Insurance *Life Insurance *Flexible Spending Accounts *Long-Term Disability *401(k) Plan *Roth (k) Plan *Benefit Time *Long-Term Sick Leave *Holidays (including two days each at Thanksgiving and Christmas) *Educational Assistance *Casual Dress *Supplemental Products *And More! Our Roots: NCMIC Group began in 1946 with its roots in serving doctors of chiropractic with malpractice insurance coverage. In the 1990s, we began diversifying our product lines and the markets we serve. The result is a comprehensive portfolio of products and services that include malpractice insurance, personal and business property/casualty insurance, credit card processing and equipment leasing that are designed to meet the needs of healthcare and other professionals through our insurance companies, finance company and insurance agencies. Our Products: Through our two brands - NCMIC and Professional Solutions - we offer a wide variety of insurance and finance products to healthcare professionals, businesses and individuals. Through our insurance companies we offer malpractice insurance as well as personal and business property/casualty insurance. Through our finance company, we offer equipment financing, merchant processing, business credit cards and premium financing. Diversity: NCMIC Group, Inc. and its entities are committed to the principles of Equal Employment Opportunity and Affirmative Action. E.O.E. - M/F/H/V


Clive, IA