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NCMIC Client Representative

NCMIC Group, Inc. Clive, IA
  • Expired: 28 days ago. Applications are no longer accepted.

Via the phone, chat or email, provides exemplary customer service for core customer base. Answers customer questions, provides information and establishes rapport with customer in order to recommend products and services to meet their business needs. Works closely with prospective customers to determine coverage needs, provide accurate quotes and assist with application process.

Essential Functions:

1. Consults directly with core customers via phone, chat or email to answer questions and provide information regarding policies and coverage's. Assists Retention Specialist to ensure policyholder retention.

2. Works with Management and the Technical Services Administrator to successfully complete training curriculum and develop knowledge of products and services. Continues on-the-job training by working with Management and other staff members.

3. Builds relationships with new and current customers and proactively cross-sell other NCMIC products and services to meet their business needs.

4. Accurately enters call data into computer systems.

5. Works closely with prospective customers to determine coverage needs, provide accurate quotes and assist with application process.

6. Performs other job-related duties as assigned.


Education: High School degree, some college preferred.

Experience: 2 or more years related experience, preferably in insurance, customer service or a college degree

Skills: Requires excellent analytical, problem solving and decision making skills. Requires excellent interpersonal and telephone skills and ability to navigate various company computer systems. Ability to develop extensive knowledge of company products and services. Excellent oral and written communication skills. Requires obtaining Property and Casualty Lines license within the first four months of employment and Life, Accident and Health License within one year. Requires the ability to meet insurer appointment criteria to represent the company as applicable.

Mental Demands: Must have the ability to focus on task for extended periods of time. Must be flexible and have the ability to work with a variety of tasks and employees. Ability to plan, organize, be detail and deadline oriented and maintain a high accuracy rate.

Physical Demands: Continuous sitting for extended periods of time, some standing, walking, bending and reaching. Frequent use of fingers and hands to manipulate computer, telephone and other office equipment.

NCMIC Group, Inc.

Overview For over 70 years, NCMIC Group, a national insurance and finance leader, has valued and celebrated innovation, integrity and loyalty among our employees, clients and community. Culture: The minute you walk into the NCMIC Group building, you're going to know that something a little different happens here. The space is open and bright with sunlight. There are plenty of team meeting areas, a workout room and a buzz of energy. There are committees working on charitable activities, workflow improvement and planning social and wellness activities. NCMIC employees enjoy their co-workers, their responsibilities and their work environment. We recognize that satisfied employees are committed employees. Our employees have the tools and resources they need to perform their jobs and fulfill their career goals. But we also want to make coming to work a source of pleasure and pride. You'll enjoy our commitment to work/family balance, regular business update meetings and NCMIC Group celebrations. The fact that we enjoy our jobs and are committed to our customers has undoubtedly played a significant role in the development and success of NCMIC Group. Our employees and our customer focus are the most important assets we have in building and maintaining NCMIC Group's culture. Benefits: NCMIC Group offers a competitive, comprehensive benefit package designed to provide our employees with security and protection, and to fit their individual needs. Employees are eligible for insurance benefits the first of the month following their start date and must work at least 30 hours per week. There are four levels of coverage available for Medical, Dental and Vision Insurance: Employee, Employee Plus One Adult, Employee Plus Child(ren) and Family. The following is a summary of the benefits offered: *Medical Insurance *Dental Insurance *Vision Insurance *Life Insurance *Flexible Spending Accounts *Long-Term Disability *401(k) Plan *Roth (k) Plan *Benefit Time *Long-Term Sick Leave *Holidays (including two days each at Thanksgiving and Christmas) *Educational Assistance *Casual Dress *Supplemental Products *And More! Our Roots: NCMIC Group began in 1946 with its roots in serving doctors of chiropractic with malpractice insurance coverage. In the 1990s, we began diversifying our product lines and the markets we serve. The result is a comprehensive portfolio of products and services that include malpractice insurance, personal and business property/casualty insurance, credit card processing and equipment leasing that are designed to meet the needs of healthcare and other professionals through our insurance companies, finance company and insurance agencies. Our Products: Through our two brands - NCMIC and Professional Solutions - we offer a wide variety of insurance and finance products to healthcare professionals, businesses and individuals. Through our insurance companies we offer malpractice insurance as well as personal and business property/casualty insurance. Through our finance company, we offer equipment financing, merchant processing, business credit cards and premium financing. Diversity: NCMIC Group, Inc. and its entities are committed to the principles of Equal Employment Opportunity and Affirmative Action. E.O.E. - M/F/H/V


Clive, IA