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Customer Service Specialist

NAYA New York
New York, NY
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We seek to provide authentic Middle Eastern, fresh and healthy meals, that look great and taste amazing.

Consistency is key to our success; we commit to deliver the same excellent service and quality to our customers in all our branches and at any time of the day.

Our team is at the core of our success and the key to our growth; we promote and healthy working environment where each individual feels invested in and happy to give their best.

The Customer Service Representative will work hand-in-hand with the leadership team in ensuring that NAYA guests receive excellent customer service. This is a hybrid role, requiring availability Monday - Friday from 11:00am to 4:00pm, as well as regular travel to NAYA locations in the Tri-State area.


  • Thorough knowledge of NAYA menu, locations, hours of operation and services offered throughout NAYA restaurants.
  • Act as the main point of contact between the guest and the restaurant. 
  • Respond to comments, inquiries and complaints from various sources, with the utmost courtesy, within 24 hrs. 
  • Provide responses, offer guidance, and resolutions following our approved templates.
  • Manage, process and document refunds as needed.
  • Responsible for resolving issues and providing guidance on the NAYA app.
  • Update internal and external communications and training materials regarding quality assurance matters. 
  • Prepare weekly sales and quality assurance reports.
  • Manage ReviewTrackers platform; respond to reviews from third party delivery vendors.
  • Share customer feedback with the locations.
  • Identify areas of opportunity on customer service.
  • Recommend best practices and solutions to existing issues.

  • Outstanding customer service skills.
  • Proactive approach to work duties.
  • Proficient in Microsoft Office Suite.
  • Excellent verbal and written communication skills. 
  • Ability to multitask and work with a sense of urgency.
  • Works well independently and without supervision.

  • 10 days of paid time off (PTO) during your 1st year of employment and an additional 5 days of PTO after 5 years of continued employment. 
  •  Up to 56 hours of Paid Safe and Sick Leave per year. 
  • Commuter Benefits 
  • Healthcare FSA Benefits 
Health Insurance offered to eligible employees. 

NAYA New York


3rd Avenue

New York, NY