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Customer Service Representative

NATIONAL CHIMNEY INC Kensington, MD
  • Expired: over a month ago. Applications are no longer accepted.

National Chimney is seeking a full Time Customer Service Rep to join our team. Hours are Monday-Friday 8am-5pm.

CSR Responsibilities:

* Manage large amounts of incoming calls
* Generate sales leads
* Identify and assess customers’ needs to achieve satisfaction
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers

Requirements

· Strong phone contact handling skills and active listening

· Customer orientation and ability to adapt/respond to different types of characters

· Excellent communication and presentation skills

· Ability to multi-task, prioritize, and manage time effectively

· Dependable transportation

We offer paid vacation, health insurance, life insurance and a 401(k) plan in a casual office environment.

NATIONAL CHIMNEY INC

Address

Kensington, MD
USA