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IT Network Engineer

NAGRA (Kudelski Group) Phoenix, AZ
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Position purpose

As part of the global IT Network team, you manage and ensure the continuity of Network services for our users as well as define and deploy a new network architecture in a stimulating technological environment. You also act as the main technical contact for our Phoenix headquarters and data center back-end infrastructure.


  • Administrate and operate, as part of the team, the global network infrastructure: LAN, WAN, WIFI, private and public Cloud, remote access, security to ensure the availability and continuity of network services in accordance with our contractual commitments (SLA):
  • 2nd level support on incidents and service requests.
  • Act as a local contact for network and infrastructure operations (physical and logical setup), specifically but not only, for the Phoenix office and data center.
  • Troubleshoot network problems, communicate to stakeholders and if required escalate issues to vendor.
  • Design, document and carry out changes as required.
  • Ensure a proper life cycle and documentation for the site infrastructure and services under your responsibility staying in line with the team(s) standards and guidelines;
  • Act as a source of proposals for the optimization (cost, performance, usability) of the services under the team’s responsibility.
  • Participate in the definition of network global standards and technology roadmap in collaboration with the other team members.
  • Act as network representative on selected IT projects. Validate technical proposals with the relevant stakeholders. Deploy, test and document technical architecture.
  • Mentor less experienced people in the global network team, and in the Network Operations Center based in Bangalore/India. Adequately transfer knowledge and improve documentation.
  • Be a positive, accountable team player.

Technical skills:

  • Cisco: IOS, NX-OS, Wireless, campus switches, datacentre switches, routers.
  • Security: PAN-OS a strong asset, Experience running and troubleshooting security products/solutions (next-gen firewalls, IDS, 802.1x, radius…).
  • AWS & Azure networking a strong plus.
  • Python programming and Ansible a strong plus.
  • Grafana, Prometheus, ELK skills an asset.

Degree & Certifications:

  • Technical degree, Bachelor's in CS or equivalent
  • Strong background in Cisco Routing/Switching
  • Recent CCNA, CCNP an asset
  • Palo Alto ACE or PCNSE an asset
  • ITIL Foundations (V3 preferred) an asset.

Soft skills:

  • Good communicator; strong verbal and written communication skills
  • Service oriented; with strong listening skills
  • Self-motivated; can bring improvement with new technologies
  • Organizational skills; with a strong sense of responsibility and ownership
  • Comfortable in a fast-evolving environment
  • Comfortable working in a geographically distributed team
  • Able to step in rapidly and autonomously on the Job

NAGRA (Kudelski Group)

Why Work Here?

NAGRA is a world leader in digital security and convergent media solutions for the delivery of digital and interactive content.

About NAGRA (Kudelski Group): NAGRA is the worldwide leader in delivering secure, end-to-end digital media technologies that service providers can rapidly deploy to generate and protect revenues. Our solutions address the entire digital media ecosystem with a focus on leveraging innovations and elevating the consumers digital entertainment experience. 120 leading service providers worldwide have entrusted us as a natural ally for generating and securing revenue from content delivered to hundreds of millions subscribers. NAGRA has unparalleled know-how and experience in the delivery of complete, end-to-end and secure digital media solutions, with a proven track record that spans two decades. NAGRA is independent from any media group or service provider, and is part of the Kudelski Group (SIX:KUD.S), a global technology leader.


5090 N. 40th Street - Phoenix, AZ 85018
Phoenix, AZ


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