Accreditation Operations Manager

TARGET START DATE January 9, 2023

ESTIMATED HRS/WK 40 hours/week

LOCATION Primarily Remote

STATUS Full-Time

SUMMARY

The National Association for Family Child Care (NAFCC) is a nationwide non-profit organization dedicated to promoting high quality child care by strengthening the profession of family child care for nearly one million paid home-based early learning programs serving almost 40% of the 6.7 million children who receive care from a nonrelative on a regular basis. Since 1982, NAFCC has been supporting family child care throughout the country as educators make the intentional professional choice to offer high quality early care and education in their homes. Their mission Is to support and leverage a nationwide network of educational professionals in expanding and promoting the power of family child care by (1) engaging and developing a diverse membership base of FCC educators; (2) Increasing the number of FCC educators accredited for meeting the highest standards for home-based early care and education; and (3) being a national leader elevating the voice of FCC.

The Accreditation Operations Manager plays a key role on the Accreditation & Quality Standards team. The Accreditation Operations Manager will support, monitor and improve systems and processes to streamline and strengthen the NAFCC accreditation process.

ESSENTIAL FUNCTIONS

Information Systems

• Build out the Salesforce database for accreditation, which will manage FCC educators overall experience for accreditation from self-study through accreditation completion & renewal
• Ensure accreditation systems seamlessly integrate with other NAFCC systems, including those for membership and professional development
• Create tools to efficiently manage observations & communicate with applicants and observers
• Troubleshoot and resolve any questions or concerns with the accreditation systems

Resource & Material Development

• Maintain and update all publicly available NAFCC materials in digital and paper forms, including standards, forms, website content, FAQs & promotional materials
• Maintain internal platforms for sharing and storing accreditation information ensuring all information is secure and readily accessible to the NAFCC team
• Develop streamlined process for updating accreditation materials (preparing for quality standards to be updated in 2023)
• Coordinate Accreditation Observer, Quality Ambassador and other accreditation trainings that are held on-site throughout the country and at the NAFCC conference

Customer Service & Communication

• Ensure clear, engaging & consistent communication via multiple channels (email, social media, website, mail, newsletter, video, etc) from NAFCC to key stakeholders, including FCC educators and cohort facilitators

• Improve the payment process to efficiently collect & process funds from individual FCC educators, accreditation facilitation partners, state agencies, etc.
• Develop and update internal and external documentation around the accreditation process

• Ensure optimal communication with the Accreditation team through multiple channels, including mail, email and phone

Additional Responsibilities

• As requested, generate reports on NAFCC's Accreditation program
• Collect feedback on the Accreditation program to assess & identify gaps in and opportunities to strengthen NAFCC Accreditation
• Represent NAFCC at events, which may include some travel throughout the US
• Support onboarding & ongoing training for Accreditation team members
• Perform ad hoc projects as assigned

REQUIRED EDUCATION & EXPERIENCE

• Deep commitment to NAFCC's mission and belief in the value of Family Child Care as a vital part of the early care and education profession.
• Bachelor's Degree with at least 3 years related work experience in project management, IT or customer service operations.
• Experience working in family child care setting strongly preferred
• Excellent customer service skills and attitude
• Proficiency in Office Suite (Word, Excel, PowerPoint) and membership/development databases are required. Comfortable in learning and using digital tools.

• Deep commitment and experience centering an equity, inclusion and justice framework in ongoing work and team development
• Outstanding verbal/written communication skills.

• Self-starter with ability to handle multiple tasks, projects and priorities effectively and professionally.
• Desire to work in a highly collaborative and collegial environment
• Ability to work in a fast-paced, remote environment
• Ability to communicate in multiple languages preferred

Location

NAFCC is a remote organization; however, the Accreditations Operations Manager will need to occasionally travel to onsite trainings throughout the US.

National Association for Family Child Care is an Equal Opportunity Employer. Qualified applicants are considered without regard to race, color, sex, religion, national origin, disability, protected veteran status, or any other basis protected by law.