Job Brief: The Inside Sales Professional acts as a strategic advisor to Microsoft customers with a focus on technology support solutions.
N3 is a sales and marketing solutions firm dedicated to working with software and technology solutions providers. Our client base includes a range from small start-up companies to market leaders such as Cisco, Microsoft, IBM, Citrrix and more as well as their partner networks. N3 has sustained rapid growth since its founding in 2004 and is currently undergoing exponential growth with numerous multinational, multi-billion dollar companies.
At N3, we are a performance-based organization that rewards creativity, hard work, and success. N3 is not your typical corporate environment. Our business casual atmosphere and fast-paced workday make N3 a unique place to work.
Support Services Solutions Specialist: N3@Microsoft (Full-time)
Knoxville based, Work from Home to start. Office-based in the future.
The Inside Professional Services, acts as a strategic advisor to Microsoft customers with a focus on technology support solutions. By understanding the challenges customers face when adopting new technologies, the Services Solutions Specialist can provide Enterprise support solutions that ensure customers realize success throughout their digital transformation period.
Seeking individuals with a self-organized and thorough work ethic from an early-in-career candidate with a Seller’s mindset. Team player, resilient, fast learner and adaptable to changes.
Who You Are?
Must be adaptable and capable in learning different CRM and technology solutions/tools as a fast learner, and proficient in the administrative rigor of documenting and communicating the needs of a customer. Knowledge of Microsoft core family of solutions/technical products is a plus. Experience working in B2B relationships is advantageous towards being successful in this role. Must be able to drive and respond to their daily opportunity pipeline, build relationships with, and routinely communicate with regional account management colleagues to discuss opportunities for closure and provide visibility into working motions to accelerate B2B transaction selling. Other key attributes to this role:
- 1-2 years in effective territory/account management: planning, opportunity qualification and creation, stakeholder and executive communication needs analysis, value engineering, opportunity management, pipeline management, forecasting, and deal negotiation.
- Ideally 1-2 years experience in IT/Technology sales or channels that deal with B2B/Commercial is desirable.
- Experience and expertise selling to technical decision makers by aligning & reinforcing the value of the solution to the customer’s overall business pain and/or strategic opportunities and decision criteria.
- Sell and learn to speak the Microsoft language (tools, resources, acronyms, cloud technologies and positioning the Microsoft product line), and knowledge of the competitive landscape for technology.
- Capable and motivated to learn practices around opportunity cleansing (data validation string/text functions and vlookup/reference information functions) and some level of report presentation and forecasting using Microsoft Excel and Microsoft PowerPoint.
- Overcome blockers or ambiguity; respond to direction from multi-stakeholders.
- Need to have a natural curiosity in IT solutions to proactively want to learn; leverage localized resources for self-learning.
- Experience with Outlook, Dynamics 365, and Teams preferred.
- Excellent oral, written, and verbal communications skills, including strong professional communication and business acumen.
- Follow all N3 Information Security policies and processes as required per the job function/role of this position.
Interacts directly with customer and internal Microsoft account teams to drive closing of opportunities. Consults with account management colleagues on best fitting solutions to close opportunities and performs cross- and up-sell based on e.g. bundles. Constant collaboration and communication with Sales Team members for bigger and complex opportunities for further processing. Manages opportunity documentation in CRM and other custom Microsoft tools for all B2B opportunities. Administer opportunity pipeline and data clean-up reflecting the most informative and current status of all opportunities. Report on current deal status and revenue forecasting.
Equal Employment Opportunity
N3 recruits, hires, and promotes for all positions without regard to race, religion, color, national origin, gender, age, sexual orientation, gender identity and/or expression, handicap or veteran's status. All terms and conditions of employment such as compensation, benefits, work assignment, availability of facilities and privileges of employment are administered on the same basis of equality.