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Field Technician, Tier II, Minnesota

Mytech Partners Inc. New Brighton, MN
  • Expired: over a month ago. Applications are no longer accepted.

Full time, salaried position, $40,000-$60,000/annual, 100% paid healh insurance, generous PTO

General Summary

The main focus of this Field Technician position is to support our managed clients' network infrastructures by going onsite for work that cannot be performed remotely. You'll maintain, analyze, troubleshoot, repair, and document computer systems, hardware and computer peripherals. Additional responsibilities may include infrastructure upgrades and/or projects to replace hardware systems. Your work relies on experience and judgement acquired through a minimum of two years experience performing services at client location. As such, you should be comfortable building rapport and eliciting problem details via conversation and interaction with our client end-users.

Essential Duties and Responsibilities

Required: Windows Desktop OS’s, Windows Server Platforms, Active Directory, Group Policy
Preferred: Experience with Managed Services, Exchange platforms, VLAN, VPN, HP & Cisco switch configurations, routing, wireless, Cisco and SonicWALL firewall solutions

Additional experience supporting the following technologies:

  • Perform hands-on fixes at the desktop level, including installing and upgrading software, and configuring systems and applications
  • Respond to client service requests
  • Troubleshoot client technical issues
  • Work with third-party vendors to resolve client technical problems
  • Serve as an escalation point for Tier 1 Technician
  • Assist in disaster recovery and emergency situations
  • Perform scheduled maintenance for client networks
  • Assist with application updates, platform upgrades, and patching
  • Document all steps taken and issue resolution

Qualifications

  • Technical Certification requirements; CCENT or CompTIA Net+
  • Minimum 2-years industry experience, specifically supporting Microsoft-based environments
  • Strong technical knowledge and understanding of small to medium sized busines networks, infrastructure, and equipment
  • Ability to concisely document processes, issues, resolutions; strong writing skills
  • Ability to multi-task, prioritize and respond with a sense of urgency
  • Strong problem solving and critical thinking abilities
  • Ability to successfully and effectively work independently and within a team structure
  • Self-motivated and responsive to management and clients
  • Experience working with ticketing software desired
  • Demonstrated knowledge of standard help desk service call methods and procedures
  • Exceptional ability to develop productive and positive customer relationships.

Salary

$40,000 - $60,000 per year

About Mytech

We consult organizations who seek a proven IT strategy. Our solutions allow companies to experience 4X more value and productivity. This is a bold promise requiring focus and discipline. Yes this is challenging. And yes we must find team members who crave such a challenge. Is this you?

Look - just being honest here – this is a tough game, but we have it figured out. This is why major peers often emulate us. The “tough game” part requires motivated people. If you’re not motivated, by all means we encourage you to apply to with any of our competitors. However, if you are hungry for more, and you’re motivated to make it happen, join us. You bring the motivation and we’ll give you the tools, the infrastructure, the marketing, and the business know-how, all of which will feed that hunger.

We Make IT Easy for our clients. But that doesn’t mean it’s easy for us. That is why we are searching for smart, experienced, hard-working team members who are not afraid to innovate and creatively solve the diverse challenges of technology.

Working Conditions/Physical Requirements

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions.

While performing the responsibilities of this job, regular attendance and the ability to communicate in a professional manner is necessary. The employee must occasionally lift and move up to 50 pounds. Computer use is required on a daily basis.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

This position requires you to work from our office in New Brighton, MN.

Mytech Partners Inc.

Why Work Here?

Business Journal Top 100 Place to Work

What We Do Mytech Partners, Inc. is a managed services & business consulting company that strives to provide the best IT experience in North America. We work with hundreds of businesses around the country, helping them to grow by providing proven IT solutions to their business challenges. Our clients see us as an extension of their business, so we focus on building unique relationships with each of them, providing vision and strategy for their technology needs, and responding quickly when a technical issue is hindering their work. Why consider Mytech Partners: We are a leading company in our industry, with a strong growth strategy. Our leadership is committed to investing in staff to grow with the company by collaborating with every team member on a personal vision and value plan, fostering a culture of praise, and ensuring staff never stop learning. We embrace uniqueness as well as create fun and a little weirdness, which led to our staff nominating Mytech Partners as one of the top 100 companies to work for in Minnesota. Our Team Mytech is made up of smart, experienced, hard-working people. We look for team members who are focused on meeting the needs of our clients and are willing to go above and beyond to do so. Our mission, vision and values represent who we are and who we are constantly striving to be.

Address

New Brighton, MN
USA

Website