Customer Success Specialist (Remote)

Why Mytaverse?

People and businesses are in need of a solution to bridge the divide between physical and digital reality. Companies and their customers are struggling to align the experiences of in-person, hybrid, and remote interactions. Our technology is currently being used to host meetings, attend conferences, participate in exhibitions and train employees through bespoke job simulations. Really, our clients’ only limitation is their own imagination.

Where We’re Heading

We aim to radically change how the world does business by enabling people to meet in immersive, true-to-life 3D worlds. At the core of this is our belief that anything in real life can be realized in our answer to the metaverse through the use of our best-in-class technology and our dedicated team of problem solvers. We want to empower the business world to have more engaging and real-to-life interactions free from physical limitations such as geography. We do this by enabling our clients to deploy branded environments of their products and images.

How You Fit

We’re looking for a Customer Success Specialist to join our team of innovators and problem solvers. You’ll help with the growth of our success by supporting the user experience, cutting-edge innovation, and driving value realization and return on the customer’s investment.

Your Core Responsibilities:

• Own account project management; serve as the primary point of contact for new and existing customers
• Act as an advocate and onboarding specialist for users – be a strong voice for customer experience
• Utilize a variety of communication strategies to drive end user engagement and maximize product adoption
• Identify and mitigate concerns, challenges, and issues to help accelerate overall account growth 
• Support metaverse event elements, including but not limited to: budgets, timelines, logistics, deliverables, as well as operational requirements for successful execution
• Organize, facilitate, and conduct ongoing customer office hours and workshops to address customers' needs and expand their footprint in our product
• Test and prepare environments for daily use and live events (i.e. turning on machines, sound/video checks)
• Provide real-time feedback to internal/creative teams to help keep a customer-focused culture as we grow
• Build strong client relationships, provide guidance and input on new product features
• Create a framework to help customers measure user satisfaction of the platform and measure outcomes  
• Determine programs to retain customers and strengthen relationships (swag, entertainment, incentives)
  
  

What We’re Looking For:

• 3+ years of customer success, customer onboarding, and support experience in a high growth, SAAS environment
• Experience leading project management while juggling multiple clients and cross-functional technology teams
• Motivated by helping others, priding oneself on flipping unforeseen challenges into positive experiences
• Ability to partner with various teams and stakeholders, providing solutions in an ambiguous environment
• Highly detail oriented and organized with ability to effectively prioritize and multi-task
• Ability to work flexible hours to support live events 
• Background in production, graphic arts, or design, a plus
  
  

Nice to Have:

• Passion for technology and customer engagement
• A "roll-up-your-sleeves" mentality
• A growth mindset – committed to your own and others’ development

• Experience using cloud software, such as Salesforce, Atlassian, and G-Suite
• Outstanding verbal and written communication skills
• Bi-lingual, Spanish/English
• Experience with technology startups, a plus

What’s in It for You

Join a team of dedicated problem solvers and carve your own story in the making of the business metaverse. On top of a competitive salary, you’ll also benefit from the following:

• A global collaborative culture
• Exposure across a dynamic industry
• Generous PTO and holiday policy
• Continuous career development and coaching
• Friday half-days once a month

If you believe you’ve got what it takes, we’d love to hear from you!

About Us

The Mytaverse team is small and nimble by design. With just over 50 team members across 11 countries, we’re striving to build a team of world-class talent all while living our product by working remotely.

Mytaverse is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.