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Bilingual (Spanish) Customer Service Representative

MyDailyChoice Las Vegas, NV
  • Expired: 17 days ago. Applications are no longer accepted.

Fast-growing industry leader in CBD and alternative health/beauty products seeking a Bilingual (Spanish) Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Must be a people person, able to thrive in a fast-paced growing environment and dedicated to providing the best possible professional service interactions via phone, email, and chat. Sales experience preferred with additional upselling opportunities.

Responsibilities and duties

  • Provides excellent customer service to all incoming contacts such as order processing, new enrollments, sales support, problem resolution, and product upselling.
  • Handle customer inquiries and complaints
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Able to master all order processing and sales support related skills.
  • Learn key features and benefits of all products and be comfortable upselling to customers and affiliates.
  • Conducting regular check-ins with supervisor and training team.
  • Adheres to customer care performance/attendance standards and maintains a positive representation of the MDC | HempWorx brand.
  • Safeguards proprietary information.
  • Performs other job duties as assigned.

You are/have:

  • Customer-focused, empathetic, and a great listener.
  • Positive and willing to work with leadership and peers to constantly improve the customer experience.
  • Detail-oriented and comfortable learning new systems and processes.
  • Happiest when working as part of a motivated team.
  • Ability to build rapport with clients
  • Previous experience in customer service, sales, or call center environment fields
  • Comfortable proactively adding value to interactions such as additional knowledge, product and event information, etc.

You Have:

  • Strong work ethic and desire for personal improvement.
  • Excellent organizational and time management skills.
  • Ability to adapt to an ever-growing and changing professional environment.
  • Desire to grow and develop along with our company.

Requirements:

  • 1-2 years of Customer Service Experience preferred.
  • Excellent verbal and written communication skills.
  • Careful attention to detail and procedures.
  • Understanding of Microsoft Outlook, Excel, Word, and other basic business software as well as ability to learn MDC systems and processes.

What You’ll Love About Us:

Great Company Culture: We’re the anti-corporate corporate! We value people, health, and great products and are dedicated to our MDC | HempWorx family of employees!

Quality Products: Recognized as the Good Guys and as one of the fastest growing CBD companies in the US according to FORBES.(2019) https://www.forbes.com/sites/bethkaiserman/2019/03/24/hemp-authority-seal-cbd-products/#d4d9d1865f07

Work that Stays at Work: Genuine work/life balance served here!

Work/Life balance: We have generous paid days off so you can always come to work rested and invigorated!

Health Benefits: Medical, dental and vision.

Empower your future: Customer Care is just the start! We’re dedicated to providing the training, experience, and development to ensure that you have a long and rewarding career with us - focusing on hiring and promoting internally and maintaining a clear career path for all our employees.

MyDailyChoice

Why Work Here?

Awesome CEO, Great benefits, lots of room for growth.

Bringing together a team of the most successful entrepreneurs, marketers, and consultants coupled with top formulators in the industry, at MyDailyChoice, we are a legacy company that you can call “home.” Throughout our successful business careers, we’ve found fulfilment in helping others create their own success. Our motto is, “Success Is A Choice.”

Address

8840 W. Russell Rd. Suite 245, Las Vegas, NV 89148
Las Vegas, NV
USA