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Customer Service Representative

My Marketing Matters Gaithersburg, MD
  • Posted: over a month ago
  • $40,000 to $50,000 Annually
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

The Customer Service Representative requires a high level of professionalism, primarily over the phone, online chat, and email. You will communicate directly with customers to solve real-time issues, answer questions, and respond to user feedback.


Responsibilities:

  • Respond promptly to customer inquiries via phone, email, and online chat.
  • Handle inquiries ranging from order status, general product information, technical issues, and pricing.
  • Facilitate customer refunds, credits, and return requests.
  • Handle customer escalations in a professional manner and maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Provide real-time support and thoroughly document customer questions, problems, and solutions.
  • Maintain thorough knowledge of products to easily answer customer questions
  • Process orders, forms, applications, and requests.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Share recurring customer inquiries, concerns, and feedback to all members of the team to continuously improve areas of the business.

Requirements:

  • 1+ years experience working in customer service.
  • Excellent written, verbal, and listening skills.
  • Strong problem-solving skills.
  • A motivated, positive attitude.
  • Experience working in a chat environment.
  • High School Diploma required – Associates or Bachelor’s Degree preferred.

My Marketing Matters

With over 36 years of marketing experience, My Marketing Matters has specialized in direct mail with postcards, newsletters, brochures and much more. Over the years, our experience has expanded to include high-quality digital and offset printing. Our philosophy has always been to exceed our customers' expectations by combining an exceptional product with a quick turnaround time at an affordable price, joined with the utmost personal attention.

Address

8021 A Queenair Drive Gaithersburg, MD 20879
Gaithersburg, MD
USA

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