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Part Time Call Center Representative

Musictoday Crozet, VA
  • Expired: August 23, 2019. Applications are no longer accepted.
Musictoday is looking for two Part-Time Customer Service Representatives for our inbound call center. Hours are Monday - Friday 9AM - 2:00PM or 1:30PM - 6:00PM

Job Duties:

  • Resolve customer inquiries and customer service related issues by providing excellent customer service via phone and written communication
  • Properly balance customer service concerns with business considerations
  • Ability to handle high call volume under potentially stressful situation
  • Customer Order maintenance and resolutions for inquiries that may pertain to placing a sales order, answering customer questions, or providing a resolution to an outstanding issue
  • Maintain a minimum of 12 contacts per hour and a QA score of 85% based upon periodic monitoring of inbound customer service contacts
  • Other duties as assigned

Qualifications:

  • Basic computer skills with an emphasis on Google Doc & Microsoft Office Suite
  • High school diploma or GED required
  • Solution-oriented attitude
  • Two years of Call Center experience preferred;
  • Ability to sustain long periods of inbound calls and communication with customers

About Musictoday:

Musictoday is the preferred end-to-end ecommerce provider for a roster of over 500 clients in the music, sports, and entertainment industries.

Musictoday is an equal opportunity employer and offers an exciting opportunity to qualified, career-motivated professionals. We provide competitive compensation and the chance to work with talented people in a winning, successful, and pleasant environment.

Employment Type: Part time

Musictoday

Address

Crozet, VA
22932 USA