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Music Education, Sales Specialist

Music & Arts Salt Lake City, UT

  • Posted: over a month ago
  • $16 to $16 Hourly (plus commission)
  • Full-Time
  • Benefits: 401k, dental, life insurance, medical, vision,
Job Description

This is a remote position!

The Educational Sales Specialist is responsible for executing all facets of the institutional customer experience from the start of each inquiry or order. This individual is charged with providing the best purchasing experience possible by handling all inbound communication from Customers within defined service levels and executing operational processes in support of each sale.

Essential Functions:

  • Communicate with potential new and existing Customers by handling any inbound communication (phone, email, chat, etc.) within defined service levels
  • Provide competitive pricing using defined guidelines leveraging promotional and consultative selling techniques
  • Execute all facets of institutional customer accounts including but not limited to sales, service, quoting, purchase order processing, and tax requirements
  • Execute all operational processes in support of each sale and partner with internal departments on payment or account/order status
  • Achieve performance expectations including but not limited to call handling metrics, adherence, and quality standards to drive customer experience and productivity goals
  • Operational administrative tasks may be assigned as needed; additional duties as assigned

To join our band, you'll need the following experience:

  • High School Diploma or GED required
  • 2 years of relevant work experience
  • Proficient with the Microsoft Suite (Word, Excel, PowerPoint, Outlook)
  • Proficient with standard business applications such as the internet and email
  • Ability to operate a computer and type 30 WPM

Preferred:

  • Previous Salesforce or CRM experience
  • Previous Amazon Connect experience
  • Previous Order Management system experience
  • Basic Band and Orchestral Instrument product knowledge
Company Description
Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O’Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers – a decision that remains intact to this day.

Since the 1990’s, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.

Music & Arts

Why Work Here?
We offer the perfect blend of career advancement, compensation & recognition for a job well done in the growing music instrument industry.

Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O’Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers – a decision that remains intact to this day. Since the 1990’s, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.

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Salt Lake City, UT
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