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Sr. Salesforce Business Analyst

Pittsburgh, PA
  • Posted: over a month ago
  • Contractor
Job Description
Job Title: Sr. Salesforce Business Analyst – Contract to Hire

Position Location: 100% Remote EST Hours – No PST candidates unless the candidate has been successful working for EST clients with proven success (must be in supplier summary)

Looking for a skilled BA with 5 years of BA experience and at least 2 large scale Salesforce implementation projects

Salesforce Business Analysts are responsible for providing support to technical professionals regarding a variety of administrative, systems, and business operations problems, and participation in related Salesforce system development projects of moderate to typically, complex nature.
Responsibilities may include: determining and defining system specifications, process improvement, quality assurance, less experienced team member mentoring, interaction with customers and technical staff, and higher emphasis on business need solutioning (i.e. converting legacy systems/business processes into efficient and effective requirements to be constructed within the Salesforce system).
The Salesforce Business Analyst takes a lead role in communicating effectively with management, steering committees, project sponsors, and subject matter/technical experts and promotes a culture of performance excellence.
Requires strong interpersonal and communication skills, ability to convey the benefits of Salesforce as a tool to increase the level of business/customer knowledge of salesforce tools to enable better outcomes for our customers’ expectations.
Salesforce Business Analysts should have the ability to listen to customer needs (via conversations about a current legacy system or requested enhancement) and convert them into Salesforce features they can then convey to the customer to help shape our customers expectations. Once customers understand the changes, the Analyst is expected to document and implement via configuration or development the changes requested per the customer.
Project Management methodologies - must include an understanding of Agile release (Kanban or sprint) and demonstrate experience as a team member working within this methodology. Experience in creating, owning, prioritizing, or grooming of User Stories, Features or Epics via a Scrum/Agile system (Agility for example) to deliver on time and in scope features to the customer is preferred.
Team member must be able to convey a level of Salesforce configuration or Development experience and knowledge to operate in a fast-paced environment. Knowledge/Experience should be at or near a level at which Salesforce Admin Certification questions come easy for this individual to assess.

  • Salesforce certifications such as Administrator, Advanced Admin, Platform App Builder are preferred skills resulting in candidates being short listed for interviewing.
  • Must have at least 2 Salesforce Org implementations experience.
Candidates should be able to demonstrate the salesforce implementation lifecycle from start to finish (IE: From Business Discovery to delivery/Support & Maintain phases) and expand on their roles played at each phase of the lifecycle.



Pittsburgh, PA



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