Senior Network Administrator
Murtech
Beachwood, OH
- Expired: over a month ago. Applications are no longer accepted.
Job Description
Position: Network Administrator/Engineer
Location: Beachwood, OH (on site)
Duration: Full time role
Description:
Our client, a managed service provider, is seeking qualified candidates for a Network Administrator position. Candidates should exhibit a strong desire to help others with technology as this is a heavily customer service-based position. They offer a relaxed and easygoing work environment, career mentoring, advanced certification assistance, competitive salary, and benefits.
Requirements:
- Minimum of 3 - 5 years' experience in similar technology support role
- Prior experience working for an Managed Service Provided (MS)
- Minimum 1 year of past employment experience in a customer service role
- Experience creating/administering users in Active Directory and Office 365
- Be committed to improving your technical and soft skills through company offered and self-guided study to further your career in IT
- Strong technological aptitude, work ethic, and problem-solving skills
- Excellent verbal and written communication skills
- Reliable transportation
- A authorized to work in the U.S
- Willing to undergo a background check, in accordance with local law and regulations
Highly preferred:
- MCP, MCTS, or higher certifications
- Completed either an Associates or Bachelor’s degree in a relevant field
- Licenses or certifications in any of the following areas:
- CompTia
- Microsoft
- Cisco
- Watchguard
- VoIP
- Ever worked for a Managed Service Provider
- Experience setting up, upgrading, or maintaining Windows Servers
- Experience in setting up and modifying network switches
- Experience in setting up and modifying enterprise level firewalls, WatchGuard, Sonicwall or Cisco
- Experience with VPN, Office 365, VoIP phones, and setting up new computers
Responsibilities:
- • Provide technical support to customers via phone/e-mail, on-site, and through our ticket system
- • Respond to service requests in a timely manner (meeting or exceeding our contracted SLAs)
- • Resolve issues with client network devices (PC, some Macs, smartphones, etc.)
- • Act as the point of contact for our clients on all types of requests generated internally via our monitoring systems or externally direct from clients
- • Coordinate additional resources needed to accomplish requested tasks including client vendors
- • Escalate service requests which you cannot resolve to meet client expectations
- Additional Responsibilities:
- • Recommend improvements to our internal processes to maximize customer service levels
- • Complete time sheets as work is completed with detailed notes
- • Develop rapport with clients as a trusted resource for help
- • Educate end-users on hardware and software operations as needed
Murtech
Address
Beachwood, OH
USA
Industry
Technology
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