Outbound Customer Service Representative - Contract Remote

Job Title: Outbound Customer Service Representative – Contract

Position Location: 100% Remote but candidates in DE is preferred

Job Description:

• Initiate outreach efforts, primarily by telephone, to conduct screening/surveys of members who have been affected by COVID-19

•Communicate effectively with members of benefit options

• Candidates will be working 8am-5pm Monday-Friday

Qualifications:

• High school diploma/GED

• Must be comfortable working in a high call volume position

• Must be proactive, self-directed, assertive and creative in problem solving and system planning

• Strong active listening skills with the ability to act sensitively toward diverse people and situations and ability to successfully interact with external customers, peers, colleagues, and management team

• Demonstrate effective time management skills and demonstrate an ability to prioritize and handle multiple tasks simultaneously

• Minimum of 1-3 years of Call Center experience required

• 1-3 years of Screening/Survey experience preferred

•1-3 years of Customer service experience required

• Previous medical experience preferred

• Demonstrate effective time management skills and demonstrate an ability to prioritize and handle multiple tasks simultaneously

• Must demonstrate sound judgment and discretion when approaching problems and making decision