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Refrigeration Customer Service Representative

Murphy Company Mechanical Contractors & Engineers Saint Louis, MO

  • Expired: June 18, 2021. Applications are no longer accepted.

Refrigeration Customer Service RepresentativeSince 1907, Murphy Company has been a leading mechanical contractor in the St. Louis and Denver markets that provides its professionals the environment, opportunities, technology and tools to experience a rewarding career. Being a company that prides itself on its core values of employee well-being, enduring relationships, and integrity and professionalism, we know it starts with our employees.

We strongly believe our people are our most important asset, and we strive every day to make Murphy a great place to work as we build our clients visions.We Are Looking For Someone Like YouAs a Refrigeration Customer Service Representative, you will be a key piece of the Refrigeration team, supporting Murphy s Billing of Refrigeration and assisting in identifying parts pricing, as well as pricing small repairs preparing proposals efforts. You will also serve as a consultant with the Refrigeration Account Representative Refrigeration manager when a problem arises with a technician. Ultimately, you will be very knowledgeable of what Murphy does and how Murphy does it, becoming a vital piece of the company s brand and vision.Your Day-to-Day at Murphy CompanySafetyAuditsSupporting of the Behavioral Based Safety (BBS) programEvaluate hazard potentialsParticipate in the safety programTaking service callsExtracting the information from the customers for dispatching of the proper technician for the call.Follow-up with customersPrioritizing of calls.Parts orderingCommunication with the following:Refrigeration project managersQ/R and Service manpower coordinatorRefrigeration Billing ClerkRefrigeration managerRefrigeration Account Representative managerService accounting managerManagement of workload for the Refrigeration departmentManpower forecastingOrganization of follow up workScheduling of field manpower including monthly Preventive Maintenance.After-hours on-call rotation with peersHelp with the yearly evaluation of service technicians on:PerformanceProfessionalismQualitySafetyCommunicationTeamworkCustomer satisfactionEffortResultsPreplanningMaintain Field Personnel File/CertificationsPromote extra work ticket conceptCustomer satisfactionMURPHY COMPANY offers competitive pay and an excellent benefits package, including health and life insurance, 401(k), and profit-sharing.EEO M/F/D/V Associated topics: agent, call center specialist, client, customer care specialist, customer service, customer service representative, customer service specialist, phone, service, system support

Murphy Company Mechanical Contractors & Engineers

Address

Saint Louis, MO
63190 USA

Industry

Business

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