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Technical Support Specialist

Murata Machinery USA, Inc.
Charlotte, NC
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

SUMMARY

Performs as technical support to Customers, Field Service Engineers, Sales Personnel, and Subcontractors. Assist with resolving machine issues at MMUSA, Schedule’s maintenance and service for Customers.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Resolve technical problems by answering questions from customers concerning mechanical, electrical, or electronic problems for a wide variety of punch presses, lasers and turning machines.
  • Appease angry customers as required, document machine problems (real & perceived), and follow up with customer.
  • Schedule service personnel to visit customer sites to perform maintenance and repair work, both paid and warranty.
  • Effectively Schedule Field Service Engineers based on FSE location, skill level and availability to maximize cost savings and minimizing customer downtime.    
  • Ensure Field Service Engineers (FSE) have necessary manuals, forms, and equipment.
  • Assist FSEs I and II with troubleshooting issues over the phone when at the customer site.
  • Periodically report to customer sites to perform repair service.
  • Interface with multiple sub-contractors to assign work, assist in troubleshooting, and complete requisition paperwork.
  • Sort and collect technical memos and faxes used to troubleshoot problems, determine possible problem areas or alert Field Service Engineers of upcoming modifications. 
  • Maintain all necessary paperwork by machine type.
  • Assist customer and Parts Department personnel in determining appropriate machine part numbers.
  • Assist Sales Personnel with technical support questions.

 

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION and/or EXPERIENCE

Associates Degree in Electrical/Mechanical Engineering, Mechatronics, Manufacturing, or related field; 5-10 years related experience in troubleshooting machine tools or similar equipment; or equivalent combination of education and experience. 2-5 years of experience in a technical support or call center-related role is strongly preferred.

Company Description
Murata Machinery USA, Inc. is a world leader in machine tool technology, automated material handling systems and textile machinery. The Muratec brand is synonymous with industrial automation and reliability across our extensive product line.

Murata Machinery USA, Inc. offers competitive salary and benefits package that includes: health/dental/vision insurance, short and long term disability, 401K, profit sharing, paid time off (vacations/sick/personal), paid holidays, and tuition reimbursement.

EEO/AA/m/f/vets/disabled

Murata Machinery USA, Inc.

Why Work Here?
Be part of a team with great opportunities for career advancement!

Murata Machinery USA, Inc. is a world leader in machine tool technology, automated material handling systems and textile machinery. The Muratec brand is synonymous with industrial automation and reliability across our extensive product line. Murata Machinery USA, Inc. offers competitive salary and benefits package that includes: health/dental/vision insurance, short and long term disability, 401K, profit sharing, paid time off (vacations/sick/personal), paid holidays, and tuition reimbursement. EEO/AA/m/f/vets/disabled

Address

Charlotte, NC
USA

Industry

Technology

Website

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