- Posted: November 27, 2022
SUMMARY The Physician Liaison will serve as a representative of Munson Healthcare and its leadership and is positioned as a go-between, managing critical conversations and ongoing relationships, and generating trust. The ideal candidate would be articulate and knowledgeable about a variety of topics including the healthcare industry, the physician environment, Munson Healthcare services and service lines and have the ability build and maintain relationships with physicians and their staff. ENTRY REQUIREMENTS + Bachelor's degree in business administration, computer science, health care, marketing or related discipline.
A minimum of three years of experience in healthcare or related experience is required. + Self-starter with demonstrated leadership potential and strong time management skills. + Demonstrated ability to engage with and influence key stakeholders.
+ Ability to develop positive, effective working relationships with health care providers, health care provider office staff, regional hospitals, and management. + Excellent verbal communication, writing, and human relations skills are required. Must be able to work independently and handle multiple-project work while utilizing superior judgment and relationship skills.
+ Ideal candidate poses a strong technological background, competent in information technology, telecommunications, and web. Quickly analyzes new software/systems and understand interrelationships between different systems. + Excellent analytical, communications, facilitation, and computer software skills are required.
Demonstrated project management and process improvement experience required. ORGANIZATION This position reports to the Manager, Provider Relations/CME Works closely with Munson Healthcare Chief Medical Officers, President of Ambulatory Services and Value Based Care, Munson Healthcare Physician Network leadership, Service Line Executive Directors, System Director Physician Services, and Managers of Physician Services. SPECIFIC DUTIES + Supports the Mission, Vision and Values of Munson Healthcare.
+ Embraces and supports the Performance Improvement philosophy of Munson Healthcare. + Promotes personal and patient safety. + Uses effective customer service/interpersonal skills at all times.
+ Establishes, maintains, and strengthens relationships with health care providers, health care provider office staff, Medical Staff Services and internal departments in an effort to meet the Munson Healthcare strategic priority of engaging providers more substantively in the future of Munson Healthcare. + Influences the inward referral of patients to Munson Healthcare providers, facilities, and services by creating relationships with and loyalty to the Munson Healthcare system. + Develops and implements workplans and strategies for ongoing provider relations through outreach and referral for the Munson Healthcare system.
Working collaboratively with Physician Services team insures accurate information is available for both consumers, referring providers and key stakeholders. + Leads projects related to provider relations and retention, including but not limited to onboarding and orientation of new providers to the Munson Healthcare system and provider promotion and marketing activities. + Continually seeks opportunities to strengthen and integrate relationships within the regional Healthcare System.
Ensures that effective health care provider relations are maintained at all times in an effort to create loyalty among providers to the Munson Healthcare system. + Generates reports and other summary data related to provider relationships, issue resolution, and practice information gleaned from interactions and effectively communicates these findings to system stakeholders, including Administrators, Services Line Executive Directors, System Physician Leaders, IS, Corporate Communications, Marketing teams, Ancillary Service Directors, and others. + Assists in the development of ongoing projects that aim to serve, integrate, and retain providers including, but not limited to, educational and professional development programs, community outreach programs, leadership development programs, and others.
+ Represents the system Provider Services Division at operational and strategy meetings as needed. + Maintains relationships with external stakeholders, including but not limited to physician offices, physician organizations, and community entities to provide consumers with access to healthcare services throughout the Munson Healthcare system. + Maintains relationships with internal departments in an effort to provide health care provider offices and other stakeholders with a single source/contact for optimum interaction with Munson Healthcare.
+ Maintains health care knowledge as well as in-depth knowledge of and relationship with Munson Healthcare provider and system service lines, seeks direction from Manager of Provider Relations/CME to make appropriate provider or service referral. + Supports Physician Services communication/social media team in positioning providers and their information on munsonhealthcare.org including: responsible for creating and posting social media advertisements for new physicians. Maintenance of physician related pages of munsonhealthcare.org + Works collaboratively with the Physician Services team toward the goal of an accurate, single source of truth for health care provider contact information.
+ Performs job with in federal and state compliance standards to include but not limited to HIPAA, Stark and expected privacy parameters. + Effectively utilizes working knowledge of JC/CMS/ NCQA/HCFA/ACCME and other regulatory standards including accreditation requirements and compliance with standards set forth by regulatory agencies for Munson Healthcare. + Supports data standards team, moving toward real time data collection of community needs workforce data for system stakeholders.
+ Serves as back up for processing mailing/communication requests according to established policy, working closely with Physician Service team and marketing communications steering committee. + Performs other duties and responsibilities as assigned.
AddressTraverse City, MI
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