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Client Service Representative

Muddy Creek Animal Hospital
West River, MD
  • Expired: February 09, 2022. Applications are no longer accepted.

Client Service Representative

Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person whois able todeal with both humans and animals alike. As a CSR your primary responsibility is to be efficient inany and allfront desk operations. A CSR is the clients first and last impression of Muddy Creek Animal Hospital and it is important that all clients feel welcome,safeand comfortable. CSRs are invaluable members of our hospital team, and we treat them that way. Come thrive in an environment that encourages learning and continued growth within the profession and become the bridge between pet owners and patient care.

Essential Functions and Responsibilities:

Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone

Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment

Respond with compassion and empathy in stressful and emotional situations

Maintain a clean, stocked and orderly lobby and front office area

Educate clients on wellness plans, food and products sold in waiting room

Perform opening and closing procedures, end of day reports and deposits

Data Entry: records, client questionnaires, referral information,ect

Distribute mail

Ensure that referral letters and lab results go to the corresponding veterinarians

Admit patients: ensuring that the patient isweighedand all information is current.

Skills and Qualifications:

1-3 years experience in veterinary practice (or human medical practice) preferred

Computer experience (email usage, word/excel) and proficiency required in front desk equipment (such as, fax machine, credit card machine, copy machine, and postage meter)

Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal

There must be a general understanding of veterinary terminology, situational understanding and being able to successfully communicate these situations with clients and veterinary team.

Able to phone and waiting room triage to determine the difference between an emergency and a routine office visit

Excellent communication skills with clients and team members

Proficient time management, ability to problem solve, learn, and handle multiple tasks

Enthusiastic team player with a patient, and positive professional attitude.

Must be able to work seated for a majority of day

Benefits and Perks:

Medical, Dental, and Vision insurance options, all starting first of the month following date of hire

401K with company match

Flexible Spending Account or Health Savings Account options included

Long Term Disability options

Short Term Disability, paid for by employer

Complimentary Life Insurance $15,000; with options to purchase additional voluntary benefits for self or family

Personal Pet Discounts

PTO and Paid Holidays

Company Sponsored Employee Assistance Program (EAP)

Muddy Creek Animal Hospital has been delivering optimal pet care since 1988. Our mission is to provide the best possible care to your pet by treating every animal as if it were our own. This means our veterinarians pay extreme attention to detail and work hard to provide consistently compassionate care. We are proud to provide service to our local Maryland community, as well as the greater area, whenever their pets need us most!

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.

Muddy Creek Animal Hospital


West River, MD
20778 USA



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