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Customer Service Representative 1

Mt. Diablo Resource Recovery
Concord, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Summary

To act as a liaison between the customer and the company and assist customers in person, over the phone, or email communications. Customer Service Representatives I must help, communicate, and understand a variety of tasks related to Residential accounts, including, and not limited to; account billing information, complaints, questions, information concerning accounts, and requests.

Essential Job Functions
• Must be at the desk, ready to work, at designated start time.
• Explain, start, stop, and answer and resolve customer's questions with residential accounts and services offered.
• Assist customers with routine account-related requests such as: understanding their bills and services offered, taking credit card and/or cash payments, creating work orders, resolving issues they are having with the service, answering questions regarding their service, communicating with our managers to help resolve problems, updating account information, resuming accounts and entering the information correctly, and edit and prorating accounts.
Complete additional assignments/data entry/functions as requested on time
• Maintain customer account information
• Assist all CSR’s co-workers with questions
• Help walk-in customers with payments, ordering a debris box, in a professional and friendly manner.
• Balance cash drawer.
• Call customers with problems the drivers have reported.
• Inform fellow workers and supervisors of potential ways to improve customer service and to build a better team effort.
• Provide excellent customer service by demonstrating knowledge of Company Policies and City, County, and State rules, regulations, and laws.
• Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller

Required Knowledge, Skills, and Abilities
High School diploma or GED
• Must have a valid Driver’s License

• May be required to work after hours
• Must have an adequate typing speed
• Must have the desire and ability to learn Soft-Pak
• Experience with MS Office Suite, including Excel
• Must be able to communicate effectively and professionally via email and telephone
• Excellent time management and prioritization
• Ability to effectively plan, organize and manage multiple priorities
• Is a positive member of a team
• Ability to multi-task, prioritize and manage time effectively
• Bilingual Preferred -Spanish Speaker
• Ability to travel to cover all offices

MDRR is an equal opportunity employer. This job posting should not be considered a full description of the position.

Company Description
Mt. Diablo Resource Recovery is a modern, progressive recycling and resource recovery company with deep roots in local tradition and a clear vision of its contributions to our community’s future.

Mt. Diablo Resource Recovery

Why Work Here?
We value loyalty, recognizing our employees' hard work, and our comprehensive benefits program reflects this.

Mt. Diablo Resource Recovery is a modern, progressive recycling and resource recovery company with deep roots in local tradition and a clear vision of its contributions to our community’s future. We continue to be Trusted. Proven. Essential. in the communities we serve by delivering exceptional customer service along with fair, competitive pricing and maintaining our reputation as the vendor of choice in the solid waste marketplace. If you are as passionate about sustainability as we are and want to join a certified Great Place to Work team devoted to doing their best work, please apply!

Address

4080 Mallard Drive

Concord, CA
USA

Industry

Business

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