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Customer Service Representative

Mr. Rooter of Southern MA Middleborough, MA
  • Expired: 17 days ago. Applications are no longer accepted.

Mr. Rooter Plumbing of Southern MA in Middleboro is seeking a CUSTOMER SERVICE REPRESENTATIVE to join our team.  Compensation is based on experience.  Full/Part-Time

 

Scope of Work:  Interact and Communicate with clients to provide up-to-date information of our services, listen to the client’s concerns and requests about their plumbing issues, and arrange an appointment time and dispatching of our plumbers to help them with their concerns. 

 

  • Answering the telephone and helping customers with their concerns
  • Answering the telephone and redirecting calls to the appropriate person
  • Managing emails and phone calls and always responding in a timely manner
  • Assess customer’s questions and concerns by reviewing, gathering, and researching the customer’s history
  • Provide our customers with our cost savings options and products that they will be offered by our plumbers
  • Scheduling, Dispatching, and Follow-ups with our plumber’s appointments
  • Organized paperwork methods
  • Preparing quotes and submitting to clients via email and USPS
  • Demonstrate good verbal and written communication
  • Knowledge of existing computer systems and technologies and the ability to embrace and learn new technology
  • Demonstrate taking responsibility and a good work ethic
  • Ability to work Saturdays
  • Ability to be a team player
  • Administration experience is a plus

Mr. Rooter of Southern MA

Address

Middleborough, MA
02346 USA