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Customer Service Representative

Mr. Electric of Franklin/Nashville Franklin, TN

  • Expired: over a month ago. Applications are no longer accepted.
Job Description
If your looking to be a part of a meaningful culture, encourages development of your gifts & talents? Then you will fit right in! 

Established in 1994, Mr. Electric is a global franchise organization providing electrical installation and repair services. Recognized by Entrepreneur magazine among its “Franchise 500,” Mr. Electric franchisees provide these services to both residential and commercial customers. At almost 200 locations worldwide, each location is independently owned and operated. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

As a Customer Service Representative, you are a key member of the team and represent Mr. Electric on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people and love phone conversations. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.

Specific Responsibilities:

  • Receive incoming/outgoing calls in professional and courteous manner 
  • Assign and direct electricians to appropriate customer locations; monitor the route and status to coordinate and prioritize their schedules; and provide them with information about orders, traffic, obstacles and requirements
  • Perform marketing and sales functions to sell additional work and earn business
  • Complete work orders, return customer calls, and respond to customer concerns
  • Perform other duties as needed which may include cross-training in related positions
  Job Requirements:

  • Minimum three years experience
  • Strong written and verbal communication skills  
  • Detail-oriented with strong data entry skills
  • Team player who can work independently
  • Proficient with internet based applications 
  • Intermediate computer experience 
  • Strong organizational skills
 *KINDLY APPLY IF OPEN TO WORK FROM YOUR HOME OFFICE PART-TIME (20-25 HRS).  PREFERABLY RESIDE WITHIN 1 HOUR FROM NASHVILLE, TN BUT OPEN TO OUT OF AREA CANDIDATES *  

Notice

Mr. Electric LLC is the franchisor of the Mr. Electric® franchised system. Each Mr. Electric® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Electric LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Electric LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Mr. Electric® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Electric LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Electric LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

Mr. Electric of Franklin/Nashville

Address

Franklin, TN
37067 USA

Industry

Business

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