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Remote - Customer Service Representative - Mr. Cooper at Home

Mr. Cooper Group San Antonio, TX

  • Expired: 21 days ago. Applications are no longer accepted.
Job Description

For REMOTE candidates ONLY in San Antonio, TX and the surrounding area.

ABOUT MR. COOPER

Mr. Cooper, a certified Great Place to Work, is currently looking for motivated candidates with remarkable communication and negotiation skills who think quickly on their feet and deliver radical service to join our Customer Service Team.

Ready to be a Cooper too? This might just be right up your alley! We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us (that’s where you come in). Come join us and make a difference instead of just a living.

 

ESSENTIAL JOB DUTIES

  • Research, problem-solve, and resolve the situation for each of your customers
  • Assist customers with payments, due date changes, and other loan maintenance
  • Selling Mr. Cooper services, including, but not limited to paperless statements and Mr. Cooper web registration
  • Selling Mr. Cooper products that are beneficial to your customer base, like refinance opportunities or other loan services
  • Work with customers one to two-months past due on their home loan to resolve delinquent payments

JOB DETAILS

  • Work times: Between Monday-Friday 7am – 8pm; Saturdays 8am- 12noon
  • Saturday, evening work and overtime involved
  • Competitive hourly rate. Eligible for monthly bonus and incentive rewards!
  • 5-weeks extensive paid virtual training – equipment provided
  • Post-training call volume: average 30-50 calls a day
  • First 90 days attendance required for training.

EDUCATION/EXPERIENCE REQUIREMENTS

  • High school diploma or state accepted equivalency (GED) is required
  • 1 to 2 years customer service experience in a call center environment with high call volume preferred
  • Excellent customer service skills
  • Negotiation and conflict resolution skills
  • Strong basic math skill
  • Office and database software skills
  • Able to use a PC and phone for 8+ hours a day with limited breaks
  • Effective communication skills, including verbal, written and active listening
  • Results oriented in a fast-paced professional environment achieving production targets
  • Attention to detail
  • Good analysis and judgment to determine the course of action applicable

 

At Mr. Cooper we are . . .

Challengers that find a better way to get it done. Champions who deliver radical service. Cheerleaders that celebrate successes as a team. Apply today and come join us!

 

EOE

Company Description
Mr. Cooper is one of the largest home loan servicers in the country focused on delivering a variety of servicing and lending products, services and technologies. Join the nearly 10,000 Coopers in our family

Mr. Cooper Group

Why Work Here?
Best Place to Work 2021.

Mr. Cooper is one of the largest home loan servicers in the country focused on delivering a variety of servicing and lending products, services and technologies. Join the nearly 10,000 Coopers in our family

Address

San Antonio, TX
USA

Industry

Business

View all jobs at Mr. Cooper Group