Call Center Customer Care Representative (Bilingual)

Hi! We’re Moxie. We’re a pest control company and servicing our customers to the best of our ability is the top priority for us as a team. How do we do that? We hire some pretty amazing Customer Support Representatives like YOU.

✨ Who You Are..

• Someone passionate about talking to customers and resolving their issues quickly and efficiently

• A self-starter who is able to roll up their sleeves and learn new skill sets to get the job done

• A team player who wants to partner with their colleagues to help put the customer experience first

✨ What You’ll Do…

On a Daily basis:

• Be logged into the telephony system

• Handle up to 50+ total calls daily

• Respond to SMS, email and Voicemails from customers

• Assist customers with scheduling their standard maintenance

• Assist customers with customer service complaints and concerns

• Communicate company initiatives to customers (marketing, sales, etc.)

• Direct customers to appropriate departments (where applicable)

• Participate in cross training within other departments to strengthen skill set

• Assist management with non recurring tasks as needed

• Customer data entry

QUALIFICATIONS

Education: Must possess a high school diploma, or equivalent

Experience: Customer service experience preferred (call center, hospitality, service industry, automotive industry etc.)

Skills & Abilities:

• Ability to identify, assess, and resolve customer concerns in a timely fashion.

• Can develop and maintain effective working relationships with coworkers and management.

• Ability to learn and operate within multiple software systems.

• Effectively communicate with coworkers, customers and management