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Automotive Transmission Technical Support Coordinator

Moveras, LLC Phoenix, AZ
  • Posted: over a month ago
  • Full-Time
  • Benefits: dental, life_insurance, medical, vision, 401k
Job Description

Moveras, LLC is a southern NH based remanufacturer of transmissions for the retail automotive after-market. Each Moveras transmission is produced in a World Class manufacturing facility.
Our entire process has been developed from scratch, utilizing LEAN manufacturing principles. Our transmissions are produced in a clean room environment. Every transmission is built to the same exacting standards by using a precisely documented and controlled process.

At this time we are seeking a level 1 and 2 technical support Representative to join our amazing, hard-working and very successful customer care team!

Responsibilities:

· Diagnose automotive transmission problems over the phone, and via email.

· Communicate with customers and vendors to assist the vehicle end user.

· Partner with technical support team to ensure each customer issue is resolved in a timely manner.

· Track and enter information into custom database to ensure accurate reporting and tracking.

 

 

Required Skills:

· Excellent communication and interpersonal skills. Able to interact effectively and efficiently with all customers.

· Willing to get into the details, analyze, draw conclusions and most importantly ensure the customer is satisfied and that their problem is solved.

· Flexible and able to adapt to requirements in a fast paced setting.

· A team player – willing to lend an extra hand or ear when necessary!

· Strong word processing skills and typing ability.

Desired Skills:

· Bi-lingual

· Technical background relative to automotive – specifically transmissions. Knowledge of manufacturing process and procedure is highly desirable.

· ASE Certifications, especially in Automatic Transmissions.

· Experience in auto repair.

· Demonstrated experience diagnosing transmission problems, install issues, etc.

· Familiarity with MS Office , Alldata, Identifix, ATRA

Company Description
Moveras, LLC has created a revolutionary remanufacturing process for automatic transmissions and we sell our products nationwide through various automotive aftermarket channels. We are committed to a best in category customer experience, demonstrating passion in all that we do. We have manufacturing facilities in Salem, NH; Phoenix, AZ and Puebla, Mexico. In addition we have servicing distribution centers located around the country offering our customers same day, next day shipping of our products.

Moveras, LLC

Why Work Here?

The Automotive Aftermarket is growing quickly - we service the Big Retailers - Advance Auto, NAPA, Autozone, Carquest, O'Reilly!!

Moveras, LLC has created a revolutionary remanufacturing process for automatic transmissions and we sell our products nationwide through various automotive aftermarket channels. We are committed to a best in category customer experience, demonstrating passion in all that we do. We have manufacturing facilities in Salem, NH; Phoenix, AZ and Puebla, Mexico. In addition we have servicing distribution centers located around the country offering our customers same day, next day shipping of our products.

Address

4525 N 43rd Ave.
Phoenix, AZ
85031 USA

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