Chiropractic Office Manager/Receptionist

Experience/Qualifications:

Previous experience in a medical office setting or other health/fitness environment

Experience working with medical insurance billing. Experience with Medicare is preferred

Strong customer service skills. (bartending, food service, retail)

About the Company

MoveWell Spine & Sport is a chiropractic and human performance clinic located in Burlington, Vermont. We follow the core values of integrity, leadership, connection and service. Our success is measured by how well we stay true to these values.

Our mission is to help people reach their health and wellness goals as well as to provide pain relief, improve sports performance, and prevent injury through chiropractic care and functional movement to enable them to move well and move better. We are looking for a like-minded individual to join our team, to work closely with providers and patients in facilitating office flow and performing financial functions.

Our Ideal Candidate

The ideal candidate for this position has excellent communication and organizational skills. They hold similar core values and bring enthusiasm to helping the company pursue its mission and values. This person has exceptional verbal and written communication skills with a background in customer service, insurance work, or related medical office experience.

Responsibilities:

Front Desk

-Answer all phone calls and emails, field patient questions, have general knowledge of the practice, including services, supplies, and mission.

-Manage schedule for multiple providers

-Maintain office environment i.e. daily and weekly cleaning, organization, etc.

-Inventory of soft goods and re-order as necessary

Accounting

-Enter and reconcile daily collections and compile/make bank deposits

-Provide patient accounting information to team in monthly/weekly reports

-Prepare and sort bills

-Review monthly accounts receivable – prepare and send patient statements

Insurance

- Review all EOB mailed to office

-Update patient insurance information and ensure up to date policy information, maintain changes in policy

-Verify patient insurance coverage before first visit including WC and Auto cases

-Keep open and professional communication with the billing team about any insurance issues/questions/billing/claims status/etc.

Financial

-Ensure all services and charges are entered daily and balance accounts

-Monitor daily collections including co-pays, financial plan patients, deductible charges, missed appointment charges etc.

-Negotiate/set up payment plans for Doctor suggested care plans with patients during their second appointment