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Production Coordinator Lead- Must have Mortgage Banking experience

Mountain West Financial. Inc. Redlands, CA
  • Posted: 19 days ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Summary: Responsible for responding to and developing leads generated through our Consumer Direct channel. The Lead Production Coordinator (LPC) will actively engage in daily conversations with potential customers inquiring about our products and services. In this role, the LPC will have multiple conversations daily with customers to evaluate the potential for the customer to become an active Lead or Client in the MWF loan origination system. Once the prospect is evaluated, the LPC will follow our Consumer Direct procedure to generate a ‘warm lead’ to a licensed loan originator.

Essential Duties and Responsibilities

  • Manage daily conversations with New prospective MWF customers.
  • Ability to manage significant call volume in the Consumer Direct office.
  • Ability to interview clients by phone.
  • Reviews daily out-bound marketing messages with marketing department
  • Tracks daily conversations and leads to establish lead – conversion metrics
  • Ability to engage prospects in conversations to heighten interest in MWF products/ services
  • Has a strong relatability skillset and enjoys supporting homeowners in mortgage needs
  • Establishes a warm-lead relationship with customers and transfers the lead to a licensed originator
  • Obtains general client information to establish and input a new lead into the MWF origination system
  • Communicates daily with originators to followup on leads generated
  • Possesses sound knowledge of MWF mortgage products
  • Exhibits a strong ability to understand mortgage pricing and rate sheets
  • Demonstrates strong communication skills and capable of explaining mortgage products to potential customers

Mountain West Financial. Inc.

Why Work Here?

Mountain West Financial is expanding our Retail presence in several key markets. We are conducting searches for senior leaders in Residentia

We are excited to introduce you to Mountain West Financial. Michael Douglas and Gary Martell Jr. began their career in the mortgage industry as competing Originators. They use that background today to maintain an environment where the entire company works toward one common goal; to close loans while delivering customer service that is second to none. Since 1990 Mountain West Financial has built a reputation of not just putting people in any loan, but to put them in a home loan that suits both their short and long term goals, to earn the opportunity to become a lender for life. Our Success over the past 28 years is derived from our goal of offering sustainable homeownership solutions, doing right by our team, clients, and referral partners drives us to continuously expand out program offerings, systems and tools. In order to accomplish these goals we constantly analyze and improve our internal processes to enhance our service levels to all of our clients, both internal and external while maintaining our high business standards. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience One year certificate from college or technical school; or three to six months related experience. We also have other openings at this location as for more information please refer to our recruiting website: Mountain West Financial is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.


1209 Nevada Street, Ste. 200, Redlands, CA
Redlands, CA


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