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Customer Service Representative, RSA , IL

Motion & Control Enterprises
Saint Charles, IL
  • Posted: over a month ago
  • Full-Time
Job Description

POSITION SUMMARY

The primary purpose of this position is to be responsible for providing effective customer service support for all RSA, Inc. customers by utilizing excellent, in-depth knowledge of company products and programs as well as team members within the technical support group. The Customer Service Representative is ultimately responsible for establishing and maintaining long-term customer relationships and customer satisfaction.


ESSENTIAL DUTIES

  • Process all sales orders; prepping, processing, and acknowledging orders the same day they are received.
  • This includes managing customer blanket orders and web portals as necessary.
  • Receive vendor confirmations and provide sales order acknowledgements.
  • Produce and maintain Bills of Materials.
  • Purchase materials and coordinate appropriate delivery with suppliers.
  • Maintain a high level of order accuracy, with a minimal amount of order entry error.
  • Prepare customer quotations and follow up with the customer or appropriate sales/application engineer.
  • Establish and maintain customer records in CRM and/or ERP systems, including accounts/contacts, notes, leads opportunities, quotations, and other information for efficient handling and responsibilities.
  • Perform other duties as necessary.

SUPERVISORY RESPONSIBILITIES

  • This position does not require supervisory responsibilities.

REQUIRED SKILLS/ABILITIES

  • High School Diploma plus 2 years of experience or College/University degree.
  • Minimum 3 years of customer service experience preferred.
  • Strong customer orientation, including the ability to understand and be empathetic to their needs and expectations.
  • Ability to effectively present information and respond to questions from OEM customers, distributors and internal salespeople via phone, email and in-person.
  • Strong written and verbal communication skills.
  • Ability to work cross-functionally with other intercompany departments. Clearly communicating customer needs and expectations internally within the organization.
  • Possesses a team mentality.
  • Ability to deal with a variety of complex issues simultaneously and to follow through to completion.
  • Creatively develop solutions to challenging problems.
  • Detail oriented with a keen eye for purchase order details, (i.e., shipping methods and customer addresses) payment terms, pricing, products, etc.
  • Solid time management skills; ability to organize and manage multiple priorities at a high level.
  • Knowledge of MRP/ERP and CRM systems, with capacity to quickly learn new systems.
  • Strong knowledge of Microsoft Office Suite.
  • Motion Control industry knowledge, including basic knowledge of servomotors and gearboxes, a plus.
  • Ability to maintain confidentiality.

PHYSICAL REQUIREMENTS

  • Regularly lift and/or move up to 20 pounds
  • Required to use close vision, frequently of a computer screen, with the ability to adjust focus.
  • Regularly required to talk or hear, frequently on a telephone.
  • Frequently required to sit, although occasionally required to stand, walk, use hands to handle, or feel and reach with hands and arms.

WORK ENVIRONMENT

  • Temperature in the work environment is usually within the range of 60 to 75 degrees.
  • The noise level in the work area is usually within normal levels found in an office environment.

WHAT WE OFER

Along with competitive compensation and career advancement opportunities, we offer a comprehensive total rewards package. Qualifying employees receive:

  • Medical, dental, and vision coverage
  • Company paid life and AD&D coverage
  • Company paid short- and long-term disability coverage
  • Voluntary benefit products
  • 401(k) retirement savings plan with a generous company match
  • Generous PTO allowances and paid holidays
  • Tuition reimbursement
  • Employee Assistance Program (EAP)


Job Posted by ApplicantPro

Motion & Control Enterprises

Address

Saint Charles, IL
60174 USA

Industry

Business

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