The Executive Housekeeper manages all facets of the Housekeeping Department, ensuring maintenance of high levels of guest service and satisfaction to include guest accommodations, laundry, and public areas and work areas. Provides training to departmental associates. Enforces policies and procedures and standards as established by systems operation.
Assists General Manager in the development of Housekeeping department’s annual budget and monitors department’s performance as compared to budget.
Manages according to established company procedures.
Schedules staff according to forecasted occupancy.
Orders and receives supplies to maintain adequate inventory levels.
Monitors and maintains level of cleanliness in accommodations, storage areas, laundry, restrooms, and public areas.
Compiles and reports accurate accommodation status to Front Office.
Enforces standard procedures for the acceptance, security, and return of guest lost and found items.
Communicates any discrepancies in accommodation status and ensures that corrective action is taken.
Communicates with other department heads to resolve deficiencies and repair items.
Performs special assignments and projects as requested.
Participates in the MOD program.
Maintains security of keys.
Monitors payroll and control costs, remaining within budget.
Introduces and manages any programs.
Ensures completion orientation checklists, training guides and all training documentation.
Is the departmental trainer(s).
Coaches associates when rules are not being met, offers encouragement and works with Global mentors to improve performance.
Records and processes all incident reports as needed.
Performs required tasks, including, but not limited to, those contained in the Minimum Performance Standards set by Global.
Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the Global Hotel Employee Handbook.
Performs all other duties as assigned by management.
Clean rooms in times of housekeeping shortages
Additional jobs functions maybe required.