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Customer Experience Specialist

Mosaic Technologies
Cameron, WI
  • Posted: 9 days ago
  • Full-Time
Job Description
Salary:

Customer Experience Specialist


Location:         Cameron, WI

Reports To:      Customer Experience Manager                                                                     

Employment:   Regular Full-Time      

           

Providing families and businesses with quality communication services is challenging yet rewarding. It takes teamwork, dependability, and innovation – all of which are instilled in Mosaic’s core values. As the leading provider of local technology services, Mosaic is dedicated to providing high-quality, advanced, and affordable communication solutions. Our work improves the lives of those in our communities. Find out how a career at Mosaic Technologies can change yours.


As the Customer Experience Specialist, you are responsible for serving as the primary point of contact for new and existing customers. This includes assisting customers with billing inquiries, adjustments, and all data entry for service-related needs. The Customer Experience Specialist promotes and sells company products and services to new and existing customers in person and over the phone. Critical for success are strong verbal and written communication skills and the ability to act as a positive role model.

 

DUTIES & RESPONSIBILITIES

Some of your duties may include:

  • Addressing customer inquiries both in person and on the phone via a call queue
  • Performing collection functions on delinquent accounts and managing disconnects and reconnects of services
  • Creating trouble tickets/service orders and coordinate completion with appropriate departments
  • Performing administrative and cash handling duties
  • Processing daily cash receipts and checking entries for accuracy. Examples include balancing daily cash sheet, entering individual invoices and payments, checking account numbers for accuracy, and related tasks


You’ll also need to be able to:

  • Continuously communicate with customers and co-workers both verbally and written
  • Continuously work on computer based programs
  • Continuously see, hear, and listen


WHY MOSAIC TECHNOLOGIES?

  • We’ve been connecting people via voice, video, and internet for over 65 years
  • Our steady, strategic growth revolves around a commitment to quality
  • We are a non-profit organization that truly puts the cooperative and customer first
  • Safety is our number one priority for all positions
  • Benefits including medical, dental, vision, 401(k), a generous amount of PTO, and discounted services that begin on day one of employment


WHY YOU?

  • You want to do your best work with the best team
  • You appreciate new challenges and evolving technology
  • You pride yourself in exceeding expectations
  • You believe that individual commitment to a group effort is key to success
  • You want your work to make a difference

 

WHAT IT TAKES?

  • High school diploma or equivalent plus one year of office, sales, or customer service training
  • 1-3 years of related experience
  • Ability to understand and adhere to all job requirements and safety guidelines
  • Willingness to go above and beyond to provide the best customer experience

 

Hourly wage offers are based on experience. Mosaic Technologies is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities. Mosaic Technologies is a substance free workplace; therefore, applicants must be able to pass a pre-employment drug screen and background check.

Mosaic Technologies

Address

Cameron, WI
54822 USA

Industry

Business

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