Customer Supply Chain Associate IIinChicago, ILatMorton Salt
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Job DescriptionThe Customer Supply Chain Associate II has primary responsibility for supporting the relationship between the customer and Morton Salt with respect to their assigned account/customer segment. The jobholder is responsible for providing excellent order management, customer service, and maintaining strong professional relationships with assigned customers, sales teams, and the internal supply chain teams as it pertains to the order to cash process. In addition, the jobholder will use analytical tools, reports, and partnerships to identify operational gaps and develop sustainable supply chain solutions which maximize internal and external efficiency. The jobholder will provide support to customers within assigned account base.
Responsibilities Receive, enter and manage customer purchase orders from order receipt to shipment of product.
Serve as CS&L representation with our Customers (internal and external), providing Supply Chain and Logistics expertise. Balance service and cost.
Present ideas and supporting analysis to customers and internal partners to maximize logistical and process efficiencies with a focus on balancing service and cost.
Analyze customer and logistics data by providing customer scorecards, implementing process improvements focused around key performance indicators and service level agreements.
Ensure customer satisfaction through processing complaints, responding to inquiries, providing shipment status.
Proactively working with customers by making information seeking contact, inquiring on satisfaction levels, analyzing order patterns, shipping alternatives, additional information, etc.
Investigate and support implementation of proactive methods for continuous improvement by participating in data analysis and forming corrective action plans.
Utilizing analytical tools, systems, data, and reports to identify and lead service improvements with assigned customer and CS&L initiatives.
Ability to lead small to moderate size projects or initiatives.
Ability to serve as subject matter expert with in functional area.
Ability to participate in on the job training/job shadowing with new employees.
Qualifications Bachelor's degree preferred, 3-5 years related experience may be considered in lieu of degree
Previous experience in a customer focused environment, preferably in a similar role in a Supply Chain, and a B2B or B2C environment
Strong knowledge of computer applications such as SAP, AS400, Word, Excel, Microsoft Outlook
Strong interpersonal and collaboration skills.
Form, foster, and maintain strong positive business relationships across multiple units and sites.
Ability to demonstrate confidence and the ability to interact at all levels of the organization.
Develop and deliver information (presentations) to leadership and peer group.
Influence and negotiate with both internal and external customers
Able to work independently as well as across functional or matrix team structures.
Intermediate analytical skills with the ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy.
Excellent communication and interpersonal skills.
Strong organizational, analytical and administrative skills.
An effective team player.
A strong desire for continuous learning and a desire to grow professionally.