Customer Supply Chain Associate IinChicago, ILatMorton Salt
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Job DescriptionThe Customer Supply Chain Associate I acts the point of contact between the customer and Morton Salt. The jobholder displays a professional image of the company, provides a comprehensive service in a high performance, customer focused environment with respect to company products, procedures and technology. The jobholder is responsive to customer's requirements at all times (both internal and external), and resolves customer inquiries quickly. The jobholder directs their efforts to maximize the customer's experience in alignment with Morton's established customer order policies and guidelines. The jobholder will primarily support customers within assigned account base and seasonal customer segments.
Responsibilities Maintain professional, timely and effective communication with all parties
Process orders and requests in line with company procedures and propose improvements to procedures and processes
Provide timely and accurate information to incoming customer order status and product knowledge requests
Enter and process customer orders/changes according to department policies and procedures
Work with cross-functional teams to resolve customer complaints, credits, deductions when necessary
Maintain up-to-date knowledge of products, customers, processes and suppliers
Cross & up-selling where appropriate
Remain fully flexible to meet business requirements and demands
Qualifications1-3 years of experience.
Bachelor's degree preferred additional experience may be considered in lieu of degree.
Previous experience in a customer focused environment, preferably in a similar role in a B2B or B2C environment.
Basic knowledge of computer applications such as SAP, AS400, Word, Excel, Microsoft Outlook.
Strong data entry skills.
Strong interpersonal and collaboration skills. Able to form, foster, and maintain strong, positive, business relationships across multiple units and sites. Have the ability to demonstrate confidence and the ability to interact at all levels within the organization.
Able to work independently as well as across functional or matrix team structure.
Intermediate analytical skills with the ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy.
Excellent communication and interpersonal skills, including good grammar, voice and diction.
Strong organizational and administrative skills.
An effective team player.
A strong desire for continuous learning and a desire to grow professionally.