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Night Auditor For a Hotel

Morris Cerullo World Evangelism San Diego ,CA
  • Posted: 18 days ago
  • $14 Hourly
  • Full-Time
  • Benefits: vision, 401k, dental, life_insurance, medical
Job Description: The Night Auditor will represent management to hotel guests and employees. Handles guest complaints. Responds to emergency situations. Inspects hotel public areas and monitors hotel employees to ensure compliance to all procedures established by management. Audits, balances and reports on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, retail, etc.) to provide accurate, timely information and to ensure Legacy accounting policies and procedures are followed. Responds to emergency situations ensuring compliance to all Emergency/Crisis Management procedures and guidelines established by Legacy Management. This position is based out of the Legacy Resort Hotel and Spa in San Diego, CA. Must maintain confidentially, and be able to work the assigned schedule. PRIMARY RESPONSIBILITIES: • Responds to hotel emergencies immediately in a calm and effective manner consistent with hotel emergency procedure policy. Response could involve but is not limited to running up/down flights of stairs past and around obstacles. Color vision is critical in determining nature of the alarm. • Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve any problems that may arise. Maintain a professional appearance and demeanor at all times. Remain calm and alert especially during heavy hotel activity involving working rapidly and effectively under-time pressure for eight consecutive hours. • Monitors hotel staff in all departments to ensure that all procedures are being adhered to as established by management. As necessary, step into operating department and delegate or physically participate in duties essential to expediting problems and delays most effectively. Utilize computer system to access and input information. Activities involve lifting and or moving heavy objects, walking/standing for long periods of time, working in undesirable conditions. (See competencies) • Inspects all physical aspects of the hotel’s appearance on a continual basis in accordance with standard established by hotel management. Inspections required, but not limited to, bending, stooping, reaching, climbing and kneeling. Immediately report all safety hazards or items in need of attention to appropriate departments. • Balances, audits and reports on all food and beverage outlets (e.g., restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc., and reset all registers to ensure accurate, timely information. Balances and closes all bank ticket codes daily. • Audits, balances, posts and reports on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handing procedures are followed. • Prepares, balances, audits and reports on Room information to provide rooms management feedback of how they are performing; prepares statistics and income journal sheets for preparation of daily reports; and runs night audit final after insuring all revenues are in balance nightly. • Handles noise complaints, credit problems, employee conflicts, guest relocation, and rejection of undesirables; fields guest complaints and listens extending assistance in conjunction with hotel Security to resolve any problems that may arise utilizing diplomacy and good judgement. • Responds to hotel emergencies immediately in a calm and effective manner in coordination with hotel Security and the employees on duty consistent with policies and procedures. • Performs the duties of a Front Desk Clerk/Bell Person including express checkouts when needed. • Updates the Hotel Pass Down Log on all occurrences. • Assists in taking and placing wake-up calls. • Handles cash and balance House Bank each shift. • Demonstrates a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for employees as well as guests. • Reports any unusual occurrences and/or requests to the From Office Manager. • Completes special projects and other responsibilities as assigned. ADDITIONAL RESPONSIBILITIES: Our hotel’s primary goal is to provide hospitality and exceed guest expectations for levels of service, quality, consistency and attention to detail — all team members are evaluated against this standard. A hotel operates 365 days a year, 24 hours a day. During the course of your scheduled shift, you may be asked to assist in areas of the hotel outside of your typical work areas. QUALIFICATIONS: • High School diploma or general education diploma (GED) is required. • Two years Front Desk Agent or Night Audit experience required; accounting background preferred. • Prior experience working at a hotel/resort completing an opening or major renovation/re-positioning preferred. • Experience working for an upscale hotel comparable to the Legacy International Resort Hotel and Spa is preferred. • First Aid, CPR and defibrillator certifications preferred. COMPETENCIES: • Ability to operate a computer, calculator, phone switchboard/console, printer, etc. • Must possess a good knowledge of computerized hotel systems and other software such as Word, Excel and Outlook. • Requires excellent oral and written communication with ability to communicate information and hotel services to management and guests. • Must be able to communicate in English; ability to speak additional languages is a plus. • Must be a positive team player. • Ability to compile facts and figures with the ability to analyze moderately complex mathematical calculations; • Must maintain a warm, friendly demeanor, maintaining composure and objectivity when needed. • Committed to maintaining excellent customer service. • Very good telephone and guest relations etiquette and skills. HOURS OF WORK: A flexible schedule, which include nights, weekends and holidays, is required to adjust to the changing needs of business operations. TRAVEL: No travel required. OTHER DUTIES: The purpose of this job description is to summarize the primary job functions and responsibilities of this position; it is not intended to be an all-inclusive list. Therefore, employees will be expected to perform additional duties as assigned by their supervisor or their supervisor’s designee. Duties and responsibilities may change at any time with or without advance notice. WORK ENVIRONMENT: This job operates on a large campus with multi-story buildings and uneven outdoor areas (e.g., steps, ramps, and gardens) that are open to the elements and changing weather conditions. This position requires regular interaction with staff and members of the public and routinely uses standard office equipment such as computer, phone, photocopier, filing cabinets, fax machine, dolly, bell carts and other equipment as needed. Noise levels will occasionally be high due to equipment, movies, musical and theatrical performances, and other factors. PHYSICAL AND MENTAL DEMANDS: • This position requires the ability to navigate throughout a large campus with indoor and outdoor work and event spaces. • 100% mobility required to reach all areas of the hotel and campus. Occasional (1 - 33% of the time) Frequent (34 - 66% of the time) Constant (67 - 100% of the time) C = Requires standing, bending, twisting, kneeling, crouching, stooping, crawling, walking, running, repetitive movement and using hands to handle, control, or feel objects, tools or controls. C = Requires the ability to be able to pull, push, stand, sit, stoop, bend, reach, move or carry equipment. C = Requires close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus. O = Requires the ability to lift and/or move objects 100 lbs.; occasionally team lift and/or move objects that weigh more than 100 lbs. F = Requires working outside in all types of weather conditions. O = Subject to cuts, burns, and bruises. Company Description: Morris Cerullo World Evangelism (MCWE) is a Christian ministry that began in 1961 and has hosted evangelistic events and trained and commissioned Christian leaders for ministry in 93 nations. We are dedicated to hiring individuals who share our commitment to the mission and vision of the Ministry.

Morris Cerullo World Evangelism

Why Work Here?

Great opportunity to use your God-given talents at a Christian ministry with folks who love people and love God.

Morris Cerullo World Evangelism (MCWE) is a Christian ministry that began in 1961 and has hosted evangelistic events and trained and commissioned Christian leaders for ministry in 93 nations. We are dedicated to hiring individuals who share our commitment to the mission and vision of the Ministry.

Address

875 Hotel Circle South
San Diego, CA
USA

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