Teller - Customer Service Representative

Morris Bank

Perry, GA

Expired: May 25, 2023 Applications are no longer accepted.

Full-Time

SUMMARY

Under general supervision, but conforming to established policies and procedures, employee operates a teller's window by providing prompt, efficient and accurate customer service functions, representing the Bank in a courteous, professional manner.

ESSENTIAL FUNCTIONS

Provides courteous and professional customer service
Accepts deposits and cashes checks to customer's accounts
Cross-sells the Bank's services and products
Redeems U.S. Savings Bonds
Accepts loan payments and safe deposit box rental payments
Admits customers to safe deposit boxes
Answer customers inquires and gives balances
Balances transactions at end of day and verifies cash totals
Perform duties as defined in the Bank Secrecy Act/Anti-Money Laundering Program
Performs other duties as assigned by management
Cross train in other areas of Banking Center.
Recommends, explains, and opens new deposit accounts for customers
Completes all necessary product and service documentation (such as preparing signature cards inputting account information into the system, ordering checks and ATM/Debit cards) to ensure customer needs are promptly and accurately satisfied and all security and legal requirements are met.
Assist customers with Debit card questions and disputes
May perform various administrative and other duties related to the operational function
Prepares various activity reports and information as needed
Performs other task request by Banking Center Manager as they relate to the bank and its functions
May sign such items as certified or cashier's checks.
Opens or closes safety deposit boxes; billing for boxes; assists with inventory of deceased customer's boxes. Maintains confidentially of customer accounts
Handles customers complaints related to the bank's services, explains service charges and follows through on misdirected items or errors
Researches and resolves customers problems by serving as a liaison between the customer and the appropriate bank area
Answers inquires and provides information on various accounts, loan balances and other banking services
Assumes lead role in generating new customers relationship and expanding existing customers relationships
Identifies customer's needs and provides advice and information (rates, terms, features, benefits, restrictions, fees, disclosures) to assist customers in making decisions which suit their financial situation.
Refers customers to specialize products and services to the appropriate area and/or person
Works closely with Electronic Banking to assist customers with Online Banking and Bill Pay questions or problems
Originates wire transfer for customers as needed
Assist with charge backs at manager's request
Handle specific customer paperwork on request
Ensures on-going product knowledge training and self-development
Performs other duties as assigned

REQUIRED EDUCATION, EXPERIENCE AND SKILLS

High School Diploma or GED
Previous Teller experience a plus
Six months cash handling experience in retail/sales required
Excellent Communication and Interpersonal skills to represent the Bank in a positive way in dealing with customers and other employees
Excellent Organizational and Time Management Skills
Computer Literacy
Willingness to successfully complete teller training and any other compliance training
General knowledge of Bank Secrecy Act/Anti-Money Laundering Program preferred.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Regular contact with general public.
May require travel to other offices to provide assistance and / or attend meetings. Also, travel for seminars and training may be required.
Requires lifting of heavy coins which involves short distance movement of coin bags, which may weigh as much as 50 lbs.
Position requires standing, stooping, kneeling, squatting and sitting. Must have ability to stand for long periods of time.
Receives currency from all sources causes environment to be slightly unclean.
Must be capable of operating all types of office equipment including computer, copy machine, fax and telephone.
Lobby environment requires professional demeanor and appearance. In the instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate before, during or after, to ensure business continuity.

EQUIPMENT USED

Computer, telephone, fax machine, scanner, copier, printer, encoder

SUPERVISORY REQUIREMENTS: None

WORKING CONDITIONS

Requires substantial contact with the general public

Will require travel to other offices to provide assistance or attend meetings. Also, travel for seminars and training.

The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

This job description is not intended to be and should not be construed as an all-inclusive list of the responsibilities, skills, or working conditions associated with the position. While this job description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add, or remove duties and assign other duties as necessary.

Address

Morris Bank

Perry, GA

31069 USA

Industry

Finance and Insurance

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Teller - Customer Service Representative

Address

Morris Bank

Industry

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