Director of Hospitality / Resident Satisfaction
- Expired: December 03, 2021. Applications are no longer accepted.
Make a difference by co-leading the team in creating a great community for our treasured residents
At MorningStar Senior Living, we talk a lot about culture. In fact, we rather obsess about it. For without a transformative culture, we cannot begin to elevate and celebrate the lives of our resident-heroes, and be ourselves changed for the good in the process. So, we seek great hearts, other people like us, who care and want to do work that matters. We select people like us who believe that the most satisfying life is one that is outward-bound and rooted in servant-leadership.
This position will be empowered to ensure 100% satisfaction of all residents, family members, and guests of the community. The Director of Hospitality is responsible for building the complete resident experience. This experience should be memorable and unique for each resident and/or individual. The primary objectives of this position include, but are not limited to, anticipating operational needs, addressing resident and family requests, and sharing the highlights of the community and surrounding areas. The ability to anticipate and act upon the needs of the residents and families are critical to the success of the community and this position.
Respond to resident and/or family requests for special arrangements or services by making the arrangement, or identifying the appropriate providers.
Follow-up with residents and their family members to ensure overall satisfaction.
Based upon any negative feedback, gather, summarize, and provide the appropriate information to the Executive Director and/or Department Head so issues can be resolved timely.
Monitor dining areas for seating availability, service, safety, and well-being of residents.
Demonstrate sincere appreciation for the resident.
Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of others.
Demonstrate MorningStar's Radiance standards and expectations.
Responsible for ensuring a welcoming and positive resident move-in experience.
Responsible for knowing each resident, their background, and family.
Demonstration of our Core Values: Love, Kindness, Honesty, Goodness, Fairness, Respect.
Education: Two years or more of college preferred.
Job Knowledge: Extensive customer service, hospitality, professional/personal etiquette, and event-planning. Overall awareness of senior living community resources and needs, awareness of senior living services, knowledge of related services available throughout the surrounding community.
Professional Memberships: Preferred and encouraged to participate in outside community civic organizations and associations.
Other: Work well with people including staff, residents, families, and outside community, communicate the services of the facility to prospective residents and the community, speak before large groups, be personable and friendly, attention to detail, ability to drive, conduct tours of the community and work independently.
MorningStar Senior Management
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