Customer service oriented Residential Services Administrator for our luxury apartment hi-rise community home to 515 units in downtown Chicago, Illinois.
Our 46 story luxury community is located in the New East Side neighborhood of downtown Chicago. In this role, you'll work in all aspects to promote a high quality of living for our community.
The management office shares the same floor as our beautiful amenities and sees a lot of traffic throughout the day. As the Resident Services Administrator you’ll be the first point of contact with all office visitors.
We are looking for you to use your detailed and informed understanding of the property, its amenities, and the surrounding areas to provide responsive, courteous, and thorough information to all prospective tenants, current residents, and property staff.
One weekend shift each week with an alternating business day off. Saturdays the office is open from 10:00 am to 5:00 pm, on Sundays from 11:00 am to 5:00 pm.
During the week the hours are from 9:00 am to 6:00 pm with an hour off for lunch.
We're looking for you
Your role will be to assist residents with package deliveries, move-in/out logistics, opening requests for service and following up to ensure satisfaction.
We need your strong work ethic, customer service for our residents, personal motivation to consistently improve, and a good foundation in the organization, communication, and hospitable service.
Some of your responsibilities include:
- Being thorough and courteous; we need you to accurately assess the root cause of each resident inquiry and do your best to resolve any issues that arise
- Act as a liaison between maintenance and leasing where specific needs present themselves
- Greet all prospects, visitors, and residents as they enter or call the office
- Coordinate resident reservations of the guest suite
- Attend, support and assist with onsite resident activities; schedule flexibility for early evenings is required
- Accurately maintain appropriate files and records such as Vendor Service Provider files; audit for correct and updated insurance information
Above all, you will be responsible for staying in sync with the company’s and the community’s values, operating and safety policies and procedures and for adhering to federal, state and local laws pertaining to the operation of the community and Fair Housing.
Experience & Strengths you'll need:
- Associate's or Bachelor's degree preferred; High School Diploma required.
- Direct Multi-family Industry experience (1-2 years preferred) for a luxury community. You must have strong customer service and hospitality orientation.
- Strong administrative and organization skills; as well as a sense of responsibility. We need thorough attention to detail and the ability to take ownership and see things through to completion.
- Familiarity with and a working knowledge of the Chicagoland area, including public transportation and social activities
- Strong computer proficiency and excellent communication - both over the phone and in written correspondence. You will need to be an effective presenter.
- Ability to handle multiple projects and deadlines. Able to prioritize tasks to meet goals and deadlines
- An excellent attitude and willingness to learn and, more than anything, resolve to provide positive, prompt, and friendly service
Why you should join Morguard
At Morguard, our employees are our greatest investment. We make people our priority and strive to create a culture of respect, health and safety, and equal opportunity to support employees to meet their goals. Our company is made up of professionals with a deep knowledge of servicing apartment communities, who are passionate about what they do and who want to be the best in the business.
When you join Morguard, you join a strong and committed team and will have access to:
- Employer-Provided Medical Insurance Options
- An excellent culture that supports a work-life balance with time off for Summer Hours, Vacation, Personal, Sick Leave, and Paid Holidays
- Education Reimbursement Program
- Dollar for dollar matching 401k Retirement Plan
- Opportunity to live onsite within the portfolio at an Employee Discount
All job offers are subject to a pre-employment drug test and criminal/credit background check.
Morguard is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.