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Bilingual Customer Service Representative

Morales Group Anderson ,IN
  • Expired: 17 days ago. Applications are no longer accepted.
Job Description

Morales Group is looking for a Direct Hire Bilingual Customer Service Representative to work for a Federal Prisoner Release Monitoring company in South Anderson close to the interstate.

 

This position starts at $13.21 and has a performance bonus up to $18/hr.

 

Primary Duties and Responsibilities:

-Processes alert and respond to customer inquiries made by phone or email including special accounts requiting a high level of service

-Acts as a liaison between Monitoring Operations, Monitoring Customer Service, Training and other departments as required

-Accepts inbound phone calls, troubleshoots, diagnoses and escalates hardware and software issues with customer equipment and software as necessary

- Recommends efficiencies and/or solutions for issues with hardware and software platforms

 


Requirements:

- 2 years experience in an information technology support/helpdesk role required

-proficiency in Microsoft Word and excel

- Basic knowledge of hardware and software platform and the ability to acquire a solid knowledge of company electronic monitoring products quickly
- Fluent in Spanish and English
- The clean background which includes an investigation into one's financial matters. Able to obtain low-level clearance from Homeland Security.
- Currently hiring for the evening and overnight hours. Typical work weeks tend to be four 10 hours shifts with one weekend night.
- Professional appearance and Conduct important
- Eligible for Health, Dental, Vision, EAP, 401k, Short term and long term disability, Life Insurance and PTO
- Must pass Pre-interview testing regarding Spanish proficiency

Morales Group

Why Work Here?

Temp to Hire opportunity with a great company!

Address

Anderson
Anderson, IN
USA

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