Client Associate

Role Description

The Client Associate is a forward facing member of the Moors & Cabot team with a mission to competitively deliver the highest quality service to clients in order to help them achieve their financial goals. This role is an integral part of the client/financial professional relationship as well as a valuable partner in the success of the branch. This position exemplifies Moors & Cabot’s core values of Integrity, Service is Personal, One Team, Communication and Initiative by communicating with clients, providing a personalized experience, and problem solving. By facilitating these interactions and being an active, collaborative and engaged employee, this role provides room for growth and advancement opportunities.

This full-time role reports to the Branch Manager with additional feedback gathered from the assigned Financial Professionals (FPs). Working hours are Monday - Friday 8:30 AM to 5:00 PM EST.

Role Responsibilities

Client/Financial Professional Team Duties (70%)

• Directly communicate with clients to service their account requests or concerns via phone, email, or other mediums

• Plan and arrange client meetings

• Document and execute money moves - deposits, ACH, wires, withdrawals, rollovers, etc.

• Complete data entry for MoneyguidePro plans and assist with Riskalyze questionnaire completion

• Assist with new account openings and maintain contact with new clients to verify account information, beneficiary designation, address changes, etc.

• Assist with new financial professional transition when assigned

• Maintain working relationships with other business functions to ensure seamless business practices and troubleshoot problems when they arise

  • Compliance, Operations, IT, Strategic Initiatives, Training Center, etc.

• Perform research for client portfolios, as assigned

• As experience progresses, maintain open communication with assigned FPs to discuss financial opportunities and client financial plans

• Collaborate with Marketing to assist with financial professional marketing strategies and initiatives

• Contribute to Client Associate RingCentral chat to share knowledge with others

• Assist with other branch coverage when needed

• Adhere to and keep up to date on Compliance and firm policies and participate in firm sponsored trainings

• Ensure and maintain good standing with all FINRA/SEC rules and regulations including licensure and continuing education requirements, if applicable

Office Administrative (20%)

• Maintain and organize client files, CRM Redtail notes, and documentation

• Utilize DocuSign and DocuPace for form signature, distribution, and documentation

• If the branch does not have a designated mail clerk, collect, distribute, and send branch mail

• Contribute to the upkeep and image of the branch brand

  • Greet clients, stock kitchens, maintain cleanliness, etc.

• May be asked to help facilitate firm wide initiatives or events at local branch

• Provide administrative support to assigned Financial Professional(s) and Branch Manager as needed

• Other duties as assigned

Other (10%)

• Take initiative in career growth by enrolling in Google Classroom courses and provided development opportunities

• Compile monthly reports for assigned client/financial professional teams

• Submit monthly expense reports to provide accurate P&L data

• Be an active culture carrier within teams and contribute to a positive team morale

Key Measurements

• Ability to integrate into Financial Professional(s)’ business and build rapport with clients

• Accomplishment of annual organizational, team and personal goals as communicated by management

• Revenue growth for the Financial Professional(s)’ business as well as overall growth for the firm

• Activity volume measured from communications, workflow items, adoption of new tools and professional development courses

Minimum Requirements

• 0-3 years of relevant experience

• Associate Degree in Business, Finance, or related field

• SIE licensed or able to attain within first year of employment

• Confident in using Microsoft Office Suite and Google Suite

• Comfortable taking initiative and being part of a team

• Ability to sit for long periods of time and lift at least 10 pounds

• Competent in the following Knowledge, Skills, and Abilities:
  

  • Customer Service

  • Math

  • Clerical Work

  • Reading, Writing, and Oral Expression

  • Active Listening

  • Critical Thinking

  • Social Perceptiveness

  • Coordination

  • Time Management

  • Deductive and Inductive Reasoning

  • Empathy

  • Selective Attention

  • Time Sharing

  • Memorization
    

Preferred Requirements

• Bachelor’s Degree in Business, Finance, or related field

• Experience with RBC and AOS

Since its founding in 1890, Moors & Cabot and its people have defined the meaning of financial services. The firm has participated in the retail sale of stocks and bonds to individuals and the institutional sale of stocks and bonds to most of Boston's money management firms. In addition to specializing in wealth management through full service registered representatives, Moors & Cabot offers investors additional investment tools such as cash management accounts, retirement planning, mutual funds, annuities and other insurance products.

Moors & Cabot is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We utilize the Department of Homeland Security’s employee authorization program, E-verify. E-Verify confirms employment eligibility by comparing the employee's Form I-9 information entered in E-Verify by the employer with the information in records available to SSA and/or DHS.