Sr. Program Director

MONUMENT IS BUILT ON A COMMITMENT TO OUR PEOPLE AND OUR SHARED VALUES. THROUGH OUR GENUINE PASSION FOR DELIVERY, RELENTLESS PURSUIT OF PERFECTION, AND BOLD DECISION MAKING, WE ARE CREATING A MORE AGILE CONTINGENT WORKFORCE SO BUSINESSES CAN DREAM BIGGER AND ACHIEVE MORE.

WE ARE MONUMENT

Our passion is helping clients gain full transparency and control of their contingent workforce while achieving best-in-class performance in cost, quality, and compliance. Best of all, we make it easy.

• Founded in 2003 with a sole focus on Contingent Labor programs and consulting services
• Consultants at our Core – Monument maintains a highly analytical consulting services team which provides a strategic approach unmatched by peer MSPs
• Global MSP with an ecosystem of partners spanning 50 countries and all major regions
• Vendor neutral model relies upon a trusted partner and supplier community
• Partners with industry-leading VMS systems
• More “Gen 1” implementations than any other MSP over the last 5 years.
• Seamless extension of client HR, sourcing, business units, vendors and contractors

• EVERYONE MATTERS
• WE TAKE CARE OF EACH OTHER
• LEADERSHIP IS HERE TO SERVE
• HIGH-CHARACTER AND HARD WORK ABOVE ALL ELSE
• ALWAYS KNOW WHERE YOU STAND
• EXCELLENCE ISN’T THE EXPECTATION, IT’S THE MONUMENT STANDARD

We support our people and our community through our dedicated committees:

• Diversity & Inclusion Council
• Women’s Leadership Council
• Community Outreach
• Sustainability Team
• Continuing Education Committee

Position Title: Sr. Program Director

The Sr Program Director (Sr PD) is responsible for client satisfaction in the day to day operations of the Vendor Management System (VMS) and Managed Services Provider (MSP) program. The Sr PD leads the overall strategy for the delivery of day to day processes and procedures for all operations, sits on the Governance Committee and delivers QBRs with support from the Program Management Office (PMO). The Sr PD is accountable for operational excellence in meeting client expectations and ensuring proper service is maintained to support the client’s business requirements and all client specified SLAs within their portfolio of clients. The Sr PD will participate in sales presentations, consulting opportunities and driving internal projects as directed by the SVP of Account Management. Sr PDs will also manage and review overall portfolio P&Ls for their accounts making prudent and timely decisions to promote portfolio health and Monument Consulting profitability goals. 25%-50% travel (depending on client(s)).

Essential Duties and Responsibilities

Key Areas of Responsibility:

Relationship Management

· Build and maintain professional relationships with Client Sponsors

· Build and maintain C-Level relationships

· Maintain and build strategic supplier relationships

· Develop industry partnerships and relationships

· Recruit and pipeline resources for potential future hiring needs

· Work with Monument Consulting Sales teams to help support cultivating leads and landing new clients

Service

· Focus on ensuring that the PMO provides continuous improvement of service delivery

· Ensure client needs and performance requirements are met and exceeded through consistent, efficient, and effective processes

· Respond to and resolve program issues (supplier, buyer, processes) if escalated beyond the Program Manager

· Ensure compliance with client procurement policies, guidelines, and processes

· Forecast demand for operational resources based on program trends to support ongoing client business requirements

· Monitor program/portfolio data integrity

· Ensure PMO successfully performs client and supplier training on vendor management program throughout portfolio

· Work with Program Manager(s) to provide program related reporting and client specific statistics

· Work with the reporting team as required to deliver client requested adhoc and scheduled reports

· Monitor program Service Level Agreements (SLAs) and report to client sponsors and Governance Committee

Supplier Management

· Develop strategic relationships with exceutive supplier stakeholders

· Consult with PMs on supplier rationalization and maintenance strategies

· Consult on continuous improvement of Supplier marketplace

Leadership

· Participates in the Senior Leadership for Account Management Committee

· Drives Account Management organizational/process decisions

· Contributes to process changes

· Maintains Account Management culture

· Responsible for overall account expectations, operation capabilities, and costs

· Coach/train Program Managers in optimizing program operation teams

· Clarify roles and responsibilities and hold team members accountable to delivery

· Guide and develop team members in support of individual career development

· Experience guiding multiple client accounts

· Management of $100M+ in overall spend on one or many accounts

Desired Skills and Experience

· 10+ years of Professional Experience and 7-15+ years MSP-VMS experience 2-3 years of proven success at the Director level

· Global client experience a plus

· Proven success managing multiple Clients and teams of Account Management Resources

· Expert experience in contracts and SOW preferred

· College Degree or equivalent work experience

· Certified Contingent Workforce Professional (CCWP) required or to be attained within agreed amount of time

· Expert experience with Microsoft Office and demonstrated proficiency

· Outlook – organizing and scheduling

· Word – documents and proofing/redlining

· PowerPoint – building and presenting

 · Excel – managing complex data sets and pivot tables

*This position is remote however this candidate must be located in Texas.

Benefit packages start on day one and include medical, dental, vision, disability insurance, company-paid life insurance, as well as HSA, FSA, DCFSA, and 401k retirement account access with employer matching, paid parental leave, and 10 days per quarter of paid sick leave. Employees in this role are eligible to receive paid vacation time off, floating holidays, corporate holidays, and a new hire long-term incentive grant.

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