IT Support Analyst II (Franktown, CO)

Monarch Investment and Management Group, “Monarch”, operates unlike other real estate investment groups, which is why we beat industry standards in everything we do. Monarch is among the top 25 multifamily owners in the country, 8th to be exact! We owner/operate 305 apartment communities, encompassing 72,097 apartments, spanning 20 states along with a ski/snowboard resort in Colorado.

Our reputation speaks for itself as we don't just fill seats, we foster real career growth! Check out our Glassdoor reviews for yourself.

We are looking for an onsite IT Support Analyst II to join our IT team at our beautiful corporate office in Franktown, Colorado.

A little about the role:

This position will provide maintenance of the computer desktop environment for Monarch’s nationwide portfolio including monitoring, resolving problems, installing hardware/software, and analyzing requirements.

It is responsible for administration and support of all Monarch PCs, printers, and related equipment at both the corporate location (Active Directory) and remote locations (Workgroup); end user support; license tracking; and PC maintenance, upgrades and configurations.

Although this is a Remote Monitoring and Management (RMM) position for Monarch’s nationwide portfolio the person in this role is expected to office out of the Franktown, Colorado campus.

What we are offering: 

- $57,000 - $62,000 annual salary.
- Healthcare starting at $40.00 a month through Blue Cross Blue Shield.
- 401k with up to 3% matching.
- Dental and Vision Insurance.
- Life and Disability Insurance.
- Paid Holidays.
- Paid Time Off, 1st Year = 80 Hours, 2-4 Years = 120 Hours, 5+ Years = 160 Hours.
- Paid training to further hone your craft.
- Tuition reimbursement program.
- Free skiing at Monarch Mountain for your entire immediate household.

What we are looking for from you:

- Trade school, Associate’s Degree, or equivalent experience in Information Systems
- A+, Network +, and MCP certifications
- 5+ years of relevant technical experience in a remotely managed environment
- Understanding of Audio/Video conferencing systems (Microsoft Teams, GoToMeeting, GoToWebinar, etc.)
- Excellent customer service and interaction skills with non-technical end users

Demonstrable proficiency in understanding, manipulation, and general use of:
            - TCP/IP Networking
            - Microsoft Office 365
            - Team Viewer remote control software
            - iOS and Android devices
            - Users and Computers in in Workgroups, domains, and Azure AD

There is up to 25% travel to Monarch owned communities nationwide.

Sound like your kind of gig?
Drop us a line TODAY!

Equal Opportunity Employer